I guess this will never satisfy everyone, because my experience is the opposite. I've been using booking.com for about 10 years and the only things that kinda w

I guess this will never satisfy everyone, because my experience is the opposite. I've been using booking.com for about 10 years and the only things that kinda went wrong were when I didn't. So yeah, I've not had to test their failure procedure yet, but at least I've never experienced anything I booked not being available. (I had one hotel take my card payment on arrival and it was also done via booking but I blame the weird hotel here, booking refunded without problems).