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I've 2 times out of 2 successfully done credit card chargebacks against Booking.com for their customer support's tomfoolery when their "third party hotels for w

I've 2 times out of 2 successfully done credit card chargebacks against Booking.com for their customer support's tomfoolery when their "third party hotels for whose actions we are not responsible" messed with me. You processed my credit card, so now you're gonna deal with my refund too.

deleted 3y ago
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schultzie 3y ago
Ditto. I stayed at a hotel that had bed bugs, the hotel was uninterested in refunding us or giving us a new room (I had only been in the room shortly before discovering them). I went back to Booking.com and they said I had to be refunded via the hotel and they would only act as arbiters. After showing proof the hotel wouldn't refund me, they continued to not refund. To really add insult to injury I wrote a review of the hotel explaining the situation and it was removed!
- whstl 3y ago
  Amazing, I had the exact same thing happen to me. They instantly flagged and deleted my review claiming I only stayed one night (I did – in a sleeping bag no less) instead of four. This claim from them actually helped in the chargeback.
- deleted 3y ago
  [deleted]
- unsupp0rted 3y ago
  I made the mistake of telling the apart-hotel owner in Turkey I work in IT, so he would knock on my door at 2am and Whatsapp me over and over to help him solve router problems. "It's urgent" "Can I talk to you?" "Can you please come downstairs? Just 2 minutes." (it's 2am) "There is a big problem" (with me not being willing to pay a network tech to deal with my IT problems instead of badgering my guests) No thanks. I had booked a month and left after a week.
op00to 3y ago
Why would booking.com keep you as a customer if you're going to chargeback? Many retailers seem to treat a chargeback as some sort of horrible unforgivable curse.
- unsupp0rted 3y ago
  I assume their processes are so broken that they have no idea who is and isn't doing chargebacks, and also they couldn't care less. The Casino keeps winning on average anyway.
  - op00to 3y ago
    fair point!

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schultzie 3y ago

Ditto. I stayed at a hotel that had bed bugs, the hotel was uninterested in refunding us or giving us a new room (I had only been in the room shortly before discovering them). I went back to Booking.com and they said I had to be refunded via the hotel and they would only act as arbiters. After showing proof the hotel wouldn't refund me, they continued to not refund. To really add insult to injury I wrote a review of the hotel explaining the situation and it was removed!

whstl 3y ago
Amazing, I had the exact same thing happen to me. They instantly flagged and deleted my review claiming I only stayed one night (I did – in a sleeping bag no less) instead of four. This claim from them actually helped in the chargeback.
deleted 3y ago
[deleted]
unsupp0rted 3y ago
I made the mistake of telling the apart-hotel owner in Turkey I work in IT, so he would knock on my door at 2am and Whatsapp me over and over to help him solve router problems. "It's urgent" "Can I talk to you?" "Can you please come downstairs? Just 2 minutes." (it's 2am) "There is a big problem" (with me not being willing to pay a network tech to deal with my IT problems instead of badgering my guests) No thanks. I had booked a month and left after a week.

op00to 3y ago

Why would booking.com keep you as a customer if you're going to chargeback? Many retailers seem to treat a chargeback as some sort of horrible unforgivable curse.

unsupp0rted 3y ago
I assume their processes are so broken that they have no idea who is and isn't doing chargebacks, and also they couldn't care less. The Casino keeps winning on average anyway.
- op00to 3y ago
  fair point!