Larger enterprise customers have problems with vendor finger pointing. Let's say you have a database transaction that intermittently fails and you decide to (pa

Larger enterprise customers have problems with vendor finger pointing. Let's say you have a database transaction that intermittently fails and you decide to (pay) ask your vendors to help. The DB vendor says it must be the network or application, the network vendor doesn't seen any problems, the application platform vendor or consultant says it must be the network or database. Even getting all these people on one call takes a lot of time and isn't helpful. Honestly Microsoft isn't any better, but if buy Premier Support (expensive), you can eventually talk to the actual development teams. You also get a person in a suit who will talk to your execute team and take the blame, which is an important feature for managers.