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The USB-C port on my iPad was faulty when the product arrived and they wanted £600 to repair it.
by ilikerashers 3y ago
The USB-C port on my iPad was faulty when the product arrived and they wanted £600 to repair it.
- switch007 3y agoYou laughed, quoted the law to them and didn’t pay a penny right?
- ilikerashers 3y agoI tried that, didn't work. They said, "Our engineers have told us you damaged the port, maybe an electricity charge or water got in there". Brand new product, never took a charge. I resolved it by taking it to a genius bar and they replaced it on the spot (outside the post/repair service). I was incredibly annoyed by the whole experience.
- matwood 3y agoYou have 14 days to send it back for a full refund and most Apple products come with a 1 year hardware warranty. Something isn't adding up.
- smcleod 3y ago3 years in western countries (or at least Australia, New Zealand, UK etc)
- ilikerashers 3y agoNot if they say you "intentionally damaged" the port. Given I only tried the charger once, this was pretty annoying.