Have you tried clearing your web browser cache and resetting your cookies? Please log out and then back in again. That should resolve the issue in at least 1 c

Have you tried clearing your web browser cache and resetting your cookies? Please log out and then back in again. That should resolve the issue in at least 1 case out of 50, but if it does not please contact us again and resubmit your issue from scratch with a different agent working a different shift.