Reminds me of a very similar "support" experience I had just yesterday, with a well funded and relatively popular SaaS. They have a problem with their css medi

Reminds me of a very similar "support" experience I had just yesterday, with a well funded and relatively popular SaaS. They have a problem with their css media queries that causes necessary navigation items to completely disappear as certain screen sizes, making the software unusable. Their answer, when I reported this, was to resize the browser window. The answer, I suspect, was from a low pay support worker. Outsourcing support isn't easy, even if you do care about quality, and have a decent budget.