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Hm, any details on that "VNC" functionality? Is it iPad only, or iOS too? Was the approval request a system pop up? Did it open a named application? Did you see

Hm, any details on that "VNC" functionality? Is it iPad only, or iOS too? Was the approval request a system pop up? Did it open a named application? Did you see what they did on the screen when they were on it? Has this been written about anywhere?

jjtheblunt 3y ago
https://support.apple.com/en-us/HT201370 https://support.apple.com/en-us/HT201370
- saurik 3y ago
  This is an article about Switch Control, which is an accessibility feature for people with (extremely) limited dexterity, not a remote control feature for customer support.
- jjtheblunt 3y ago
  update : i screwed up the link above. thanks to adjacent comment for noticing. https://support.apple.com/en-us/HT205644 https://support.apple.com/en-us/HT205644 supposedly however switch control works to control other devices on the same wifi network. perhaps there's a vpn trick in the support side to leverage it over the internet at large.
ezfe 3y ago
It's supported on Mac/iPad/iPhone and you get a popup granting approval. It shows the standard screen sharing UI while the session is ongoing.
fh9302 3y ago
You can find some more information here: https://www.reddit.com/r/apple/comments/5mnpt2/comment/dc5n4dr/ https://www.reddit.com/r/apple/comments/5mnpt2/comment/dc5n4... It's similar to FaceTime screen sharing, the support employee can only see a video feed of your screen but can't directly interact with it. https://support.apple.com/en-us/HT212734 https://support.apple.com/en-us/HT212734