'paulhauggis' is dead-on re: why the policy is set the way it is. However, I think the key takeaway is the lack of customer service, not the service itself. Nob

'paulhauggis' is dead-on re: why the policy is set the way it is. However, I think the key takeaway is the lack of customer service, not the service itself. Nobody likes being told their stupid, and nobody likes being ripped off.