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What I wrote wasn't an insistent denial, try steelmanning next time. Extrapolating the magnitude of problems from user research is hard, since you're still samp
by gfodor 3y ago
What I wrote wasn't an insistent denial, try steelmanning next time. Extrapolating the magnitude of problems from user research is hard, since you're still sampling a distribution.
- hedora 3y agoIf the already-released version of your product has so many problems that you have to use computational techniques to extrapolate their magnitude, then you have already lost.
- gfodor 3y agoYou can find problems like “oops, the Android they use in India on phone model X has chrome that blocks the screen every week so they can’t get passed the login flow” It’s about better sampling of the actual distribution. User testing has huge selection bias.
- marcosdumay 3y agoWhat you wrote was just denial. The insistent part comes from every time those discussions going this same way. Anyway, and FYI, one of the most robust findings in user research is that the magnitude of problems isn't really something important to know.