3 ms·
I think it is quite simple. They have been able to reap the benefits of scaling, but have not had to pay the costs of it. An illustrative example is customer se
by mongol 3y ago
I think it is quite simple. They have been able to reap the benefits of scaling, but have not had to pay the costs of it. An illustrative example is customer service. Good customer service does not scale well, because it requires human-to-human interaction. So better get rid of it by automation. Another example is moderation or lack of it.
- Supermancho 3y ago> They have been able to reap the benefits of scaling, but have not had to pay the costs of it Indeed. The internet hasn't been regulated in the same way as other mediums. Expanding into it had a low bar of entry and these "heroes" were the best executions. This was mostly luck, as if google didn't exist, we might well all be saying Yahoo founders were geniuses for getting the same engineers and product people pushing the same goals instead.
- pixl97 3y agoWhy are you getting downvoted? People forget that in the 1700s-1800s that industry was typically very small. Once the engine was created and we moved 'power' from animals and humans to machines, companies began to grow huge. Tech companies are doing this with information. Where in the past information was hard to transmit and computers were expensive, tech has capitalized on the lowered costs of processing and transmitting information.
- ghaff 3y agoLook at a graph over time with just about any metric of "progress" on the Y axis. https://www.vox.com/future-perfect/2018/11/8/18052076/human-history-in-one-chart-industrial-revolution https://www.vox.com/future-perfect/2018/11/8/18052076/human-... Basically, on a linear scale, "nothing" happened in all of human history until the industrial revolution.