5 ms·
Stripe: Introducing Answers
- n1cked 15y agoI've been using Stripe for a while and have always wanted something like this. Search results for solutions to Stripe specific problems are horrendous to navigate or nonexistent.
- amaddox 15y agoAwesome work brian and team stripe, it looks great.
- fosk 15y agoIt would be cool to open-source it.
- Tawheed 15y agoTotally, a simple answers site like this is seriously in need. I wouldn't even mind paying $9/month for something simple and elegant and easy to brand like this.
- ma2rten 15y agoWhat about AskBot ? http://askbot.com/ http://askbot.com/
- alextgordon 15y agoIt has problems in the design department. It appears extremely busy, because your eye is drawn to the top and right hand side of the page, which is completely devoid of any content. It's not helped by all the social media widgets and RSS links and Large Box Of Male Faces. And flags. They really need to dump all the irrelevant junk and focus on the content.
- ibelong2u 15y agoThere are a couple of help desk tools which can compile a Q&A style knowledge base out of customer support emails. Here's one I'm familiar with: http://www.desk.com/product#sec6 http://www.desk.com/product#sec6
- barmstrong 15y agoCheckout http://ribbot.com http://ribbot.com
- ilaksh 15y agohttp://meta.stackoverflow.com/questions/2267/stack-overflow-clones http://meta.stackoverflow.com/questions/2267/stack-overflow-...
- collision 15y agoWe're actually using OSQA on the backend which, as you might guess, is open-source. http://osqa.net http://osqa.net
- snprbob86 15y agoThat's some mighty fine skinning work you guys did there!
- barmstrong 15y agoI recently created http://ribbot.com http://ribbot.com for this exact purpose. And it's open source: https://github.com/barmstrong/ribbot https://github.com/barmstrong/ribbot It's great to see companies adopting this model for support (validates my theory) and it looks like Stripe has stepped it up a notch design/feature wise which I think can inspire ribbot. Ribbot.com (hosted version) also supports custom domains etc.
- sahirh 15y agoLove the minimalist interface. Perhaps a little more differentiation between comments (becomes a bit hard to read when the comments are nested). We'll definitely use this.
- greattypo 15y agoCool ethos, but I question how well the 'no ticketing system' goal will scale..
- collision 15y agoTo be clear, we're only against ticketing systems that worsen the experience for the user. Ticketing systems on the backend are great, but having an automated mail system spew at you is a less-than-ideal experience. Email from real humans is what I want as a user of a support system.
- prateekdayal 15y agoI would love to know what you think of our approach to customer support at http://supportbee.com http://supportbee.com. We have focused on simplicity and making sure that to a customer everything looks just like regular email.
- c4m 15y agoCool! Super small nitpick: There's a space missing in the alert that shows when you upvote/downvote without being logged in: > Sorry, but anonymous users cannot vote.Please login or create an account here.
- naz 15y agoFixed! Thanks for pointing this out.
- ylem 15y agoWhat did you guys use for clustering similar questions?