One of the things I've learned over my career is that basically everyone is winging it, and successful companies often don't understand what makes them successf

One of the things I've learned over my career is that basically everyone is winging it, and successful companies often don't understand what makes them successful. Also, unless you are a saint, your reports are lying to you because of the power imbalance. These two factors combined are the cause of lots of incredibly boneheaded business decisions.