3 ms·

Sounds like they should add a toggle in the app to get that extra service for extra payment.

• rendall 3y ago
  That's an idea, but it sounds like the risk to the deliverer of doing that in Rio de Janeiro is quite high.
  • dustyleary 3y ago
    Add the toggle. When a Rio de Janeiro customer clicks the toggle to request doorstep delivery, pop up an error dialog saying that doorstep delivery is not available in this area for driver safety. With this setup: The feature exists if the company wants to support it in certain areas. It is not supported in RdJ and other dangerous areas. Expectations are clearly communicated.
• marcosdumay 3y ago
  No, they shouldn't. But they should make it clear on their interface. I'm sure it's on some terms of use somewhere, but this information is missing from the entire UI of the app. (Not that this would impact most people. Closed spaces in Brazil usually disallow delivery people from entering too.)