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> The expectations should be clear on both sides. If I am expecting delivery to my streetfront I will be happy to go down and get it. That's great, and apparen
by rendall 3y ago
> The expectations should be clear on both sides. If I am expecting delivery to my streetfront I will be happy to go down and get it.
That's great, and apparently you are not the kind of app user that the deliverers are up upset about.
> "According to Rappi and iFood, which control over 90% of Brazil’s app delivery market, drivers do not need to make doorstep deliveries. On paper, representatives from both companies told Rest of World, their rules already require delivery workers to only go as far as a street-level point of contact, from which customers are asked to collect their meals."
- kevincox 3y agoSounds like they should add a toggle in the app to get that extra service for extra payment.
- rendall 3y agoThat's an idea, but it sounds like the risk to the deliverer of doing that in Rio de Janeiro is quite high.
- dustyleary 3y agoAdd the toggle. When a Rio de Janeiro customer clicks the toggle to request doorstep delivery, pop up an error dialog saying that doorstep delivery is not available in this area for driver safety. With this setup: The feature exists if the company wants to support it in certain areas. It is not supported in RdJ and other dangerous areas. Expectations are clearly communicated.
- marcosdumay 3y agoNo, they shouldn't. But they should make it clear on their interface. I'm sure it's on some terms of use somewhere, but this information is missing from the entire UI of the app. (Not that this would impact most people. Closed spaces in Brazil usually disallow delivery people from entering too.)