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Fi now opts you into the use of your CPNI by Alphabet affiliates
- turtleyacht 3y agoCustomer Proprietary Network Information (CPNI)
- SenAnder 3y agothe data collected by telecommunications companies about a consumer's telephone calls. It includes the time, date, duration and destination number of each call, the type of network a consumer subscribes to, and certain other information that appears on the consumer's telephone bill https://en.wikipedia.org/wiki/Customer_proprietary_network_information https://en.wikipedia.org/wiki/Customer_proprietary_network_i...
- verdverm 3y agoNote, they also provide a one click link in the email to opt out, super easy Still enjoying my sub $30 bills and bloatware free device
- zardo 3y agoOnly if you're already signed in to your Google account in your browser. They are initiating communication in one channel and not accepting a response in that same channel.
- diaspora_bound 3y agoone click on that "here" link and I was opted out.
- anonydsfsfs 3y agoIt's not one-click, or at least it wasn't for me. I clicked the link in the sentence "If you prefer to opt out of letting Fi use and share your CPNI with Alphabet and Google services, you can do so by replying here", and it took me to the Google Fi homepage. I had to then click on Settings, "Privacy & Security", and finally on "Allow CPNI Sharing". Four clicks total.
- verdverm 3y agoI clicked it from my Fi device 4 is still far less effort than having to call Amazon to cancel your account (among the many providers that make opt out / cancel incredibly difficult)
- Someone1234 3y agoYou said one click. Now you've moved the goalposts to "less bad than [other company]."
- verdverm 3y agoIt is one click if you are a normal Fi user
- Someone1234 3y agoNo it isn't. And I don't know what a "normal Fi user" is. This doesn't apply to non-Fi users.
- verdverm 3y agoNormal as in regular, not I pay for this but only use it every few months, like GGP
- dhfjfhfh 3y agoI clicked it from my Fi device too - and it automatically opened the Fi app, which doesn't have this setting. It took a lot more than 4 clicks to figure out I needed to switch chrome to desktop mode AND needed to open the link in a new tab to make it stop opening the app. Side rant - Wasn't HTML5 supposed to do away with the need for dedicated apps? Interaction with any corp is now split between web, app, and phone, all with different capabilities.
- logosmonkey 3y agoHuh, I did it yesterday and I clicked the 'here' link in the email and it took me to a page that said I was now opted out. I didn't have to do anything additional.
- greyface- 3y agoI have a dedicated Google account for Fi, and it took me about 10 minutes to get past the identity verification challenge it threw at me when I tried to log in (for the first time in months) to opt out. I'm opted out now but it was a lot more than one click.
- verdverm 3y agowell, if you aren't using it, then it would be expected that you probably have more steps to login in after some time away
- phh 3y agoIt's a carrier, it connects you to the internet. Why isn't "I haven't connected to my account in months" the expected state?
- NoZebra120vClip 3y agoI am curious why people are using dedicated accounts for this? Are they afraid of bannination and losing mobile access? Is this a security measure?
- _9za9 3y agoI use a dedicated account for Fi because when Fi first came out I signed up with my main account they removed my access to Google Voice which I use heavily. They have since allowed both Fi and Voice on the same account but I am not bothering with switching my Fi account to my main at this point.
- photoGrant 3y agoI also had a terrible experience with the link. Not only that, it's still me having to remove myself from an automated opt in! This makes zero sense!
- polygamous_bat 3y agoMade me jump through 6 different pages on a phone where I was already signed in to Google, so ymmv. Or perhaps there's an A-B testing going on to see how they might be able to tire people out by making the "one-click" opt out harder.
- ddejohn 3y agoNot sure why you're getting downvoted. It was also a single click for me, in a browser.
- kyrra 3y agosingle-click out-out: http://g.co/fi/cpni-opt-out http://g.co/fi/cpni-opt-out
- greyface- 3y agoThe submitted support article doesn't really provide any details about the change. This is the email they sent users today: -- Notice about your CPNI settings Google Fi Wireless takes your privacy seriously. The updated Google Fi Privacy Notice provides information about how we collect and use personal information. This includes your Customer Proprietary Network Information (CPNI). CPNI includes the destination, technical configuration, and location of your calls and information about the type and amount of services that you purchase and use. Your CPNI does not include your name, address, or phone number. Google Fi uses your CPNI to: • Provide your Fi service and related features • Provide Internet access and voicemail • Provide protection from fraudulent, abusive, or unlawful use • Bill you for your Fi service • Provide customer support and troubleshooting when you need it From time to time, Fi may wish to provide you with additional information about products, services, and offers from our Alphabet affiliates, including Google LLC, that aren’t among the category of services you’re already purchasing from us, such as offers from Google Store on new Pixel devices. Starting today, we will opt you into the sharing with and use of your CPNI by Alphabet affiliates to receive this information. Your opt in will go into effect 30 days from the date you receive this email. You’re not required to stay opted in. It’s your right and our duty under federal law to protect the confidentiality of your CPNI. If you prefer to opt out of letting Fi use and share your CPNI with Alphabet and Google services, you can do so by replying here or via Fi’s privacy and security settings at any time (instructions here). Opting out of CPNI sharing won’t affect your account or your ability to use any of Google Fi Wireless’ services. If you do not choose to opt-out within 30 days of receiving this notice, Fi will assume your approval to share your CPNI with other Google services and our affiliates. We have also updated our Fi Terms of Service. These changes will go into effect on 9/28/23. You can review the updated Terms of Service in full here. Thanks, Google Fi Wireless team
- bscphil 3y ago> Starting today, we will opt you into the sharing with and use of your CPNI by Alphabet affiliates to receive this information. Your opt in will go into effect 30 days from the date you receive this email. What a weird, disingenuous use of the term "opt in".
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- slabity 3y agoSomeone needs to tell Google what "Opt-in" and "Opt-out" means. No, if you automatically enroll me into sharing my data with 3rd-parties, that is NOT opt-in. That's completely disingenuous. This should really be illegal.
- greyface- 3y agoIt is illegal. Google is attempting to bend definitions and skirt the law. https://www.govinfo.gov/content/pkg/CFR-2018-title47-vol3/xml/CFR-2018-title47-vol3-part64-subpartU.xml https://www.govinfo.gov/content/pkg/CFR-2018-title47-vol3/xm... Title 47 - Telecommunication. CHAPTER I - FEDERAL COMMUNICATIONS COMMISSION (CONTINUED). SUBCHAPTER B - COMMON CARRIER SERVICES (CONTINUED). PART 64 - MISCELLANEOUS RULES RELATING TO COMMON CARRIERS. § 64.2003 Definitions (k) Opt-in approval. The term “opt-in approval” refers to a method for obtaining customer consent to use, disclose, or permit access to the customer's CPNI. This approval method requires that the carrier obtain from the customer affirmative, express consent allowing the requested CPNI usage, disclosure, or access after the customer is provided appropriate notification of the carrier's request consistent with the requirements set forth in this subpart. (l) Opt-out approval. The term “opt-out approval” refers to a method for obtaining customer consent to use, disclose, or permit access to the customer's CPNI. Under this approval method, a customer is deemed to have consented to the use, disclosure, or access to the customer's CPNI if the customer has failed to object thereto within the waiting period described in § 64.2008(d)(1) after the customer is provided appropriate notification of the carrier's request for consent consistent with the rules in this subpart. § 64.2007 Approval required for use of customer proprietary network information. (b) Use of opt-out and opt-in approval processes. A telecommunications carrier may, subject to opt-out approval or opt-in approval, use its customer's individually identifiable CPNI for the purpose of marketing communications-related services to that customer. [...] a telecommunications carrier may only use, disclose, or permit access to its customer's individually identifiable CPNI subject to opt-in approval.
- meragrin_ 3y agoNo it is not. They clearly provide precise steps to grant or deny access. (3) The notification must advise the customer of the precise steps the customer must take in order to grant or deny access to CPNI, and must clearly state that a denial of approval will not affect the provision of any services to which the customer subscribes. However, carriers may provide a brief statement, in clear and neutral language, describing consequences directly resulting from the lack of access to CPNI.
- throwaway28203 3y agoI forwarded the email to oig@ftc.gov. They say it's the wrong way to complain about consumer issues, but I don't care.
- Someone1234 3y agoShouldn't you contact the FCC not the FTC?
- thatcherthorn 3y ago> If you do not choose to opt-out within 30 days of receiving this notice, Fi will assume your approval to share your CPNI with other Google services and our affiliates. I assume this is legally questionable?
- rickbradley 3y agoI filed a complaint with the FCC, citing Title 47 of the CFR and including their email to me as an attached PDF. The complaints link: https://consumercomplaints.fcc.gov/hc/en-us https://consumercomplaints.fcc.gov/hc/en-us
- nimos 3y agoSeems like this violates a few of the notice requirements most clearly: (ii) Carriers must allow customers to reply directly to emails containing CPNI notices in order to opt-out; As it came from a no reply address. They have "If you prefer to opt out of letting Fi use and share your CPNI with Alphabet and Google services, you can do so by replying here" text in the email with "here" being a hyperlink that takes me to my main google fi profile page but doesn't even turn off the opt-in. Looking forward to absolutely nothing happening! Is there even a private right of action?
- washadjeffmad 3y agoClicking the link in my email last night immediately forwarded me to a "You have been opted out" page. I was using Chrome on a Chromebook I was logged into with the account I use for Fi, and the Fi app was installed, though.
- nimos 3y agoInteresting - yeah does work for me now but last night just redirected to the home page and was still enabled when I checked privacy settings. I'd argue a hyperlink 4 paragraphs deep in the middle of a sentence doesn't meet the standard of "reply directly" but I'm sure Google's lawyers feel different.
- noiobeforebed 3y agoLink to Google Fi settings where you can opt out: https://fi.google.com/account?pli=1#settings/privacy https://fi.google.com/account?pli=1#settings/privacy
- rasengan0 3y agoThank you for the link! Surprising how the e-mail message differs from the setting language: Allow CPNI sharing (toggle on/off) Let Google Fi Wireless use and share your Customer Proprietary Network Information with Alphabet affiliates, including Google LLC, to offer you additional products, personalized offers, and services. E-mail reads like CPNI is essential for service: Google Fi uses your CPNI to: Provide your Fi service and related features Provide Internet access and voicemail Provide protection from fraudulent, abusive, or unlawful use Bill you for your Fi service Provide customer support and troubleshooting when you need it
- stoorafa 3y agoYeah I can’t tell if opting out would compromise service. Will I lose those features (internet access especially) if I opt out? I’m assuming “no” but appreciate some consensus here.
- bragr 3y agoI don't understand why everyone is saying this is illegal unless they are just not reading past §64.2003(k) as (l) provides for a the opt-out method, and §64.2007(b) is clear the providers can use either: >§64.2003(l) Opt-out approval. The term “opt-out approval” refers to a method for obtaining customer consent to use, disclose, or permit access to the customer's CPNI. Under this approval method, a customer is deemed to have consented to the use, disclosure, or access to the customer's CPNI if the customer has failed to object thereto within the waiting period described in § 64.2008(d)(1) after the customer is provided appropriate notification of the carrier's request for consent consistent with the rules in this subpart. >§64.2007(b)(b) Use of opt-out and opt-in approval processes. A telecommunications carrier may, subject to opt-out approval or opt-in approval, use its customer's individually identifiable CPNI for the purpose of marketing communications-related services to that customer. A telecommunications carrier may, subject to opt-out approval or opt-in approval, disclose its customer's individually identifiable CPNI, for the purpose of marketing communications-related services to that customer, to its agents and its affiliates that provide communications-related services. Don't get me wrong, I think this is pretty shitty, and I already opted out, but everyone in this thread saying it's illegal needs to brush up on how to read the law. https://www.govinfo.gov/content/pkg/CFR-2018-title47-vol3/xml/CFR-2018-title47-vol3-part64-subpartU.xml https://www.govinfo.gov/content/pkg/CFR-2018-title47-vol3/xm...
- greyface- 3y agoCarriers can only use opt-out consent for a limited subset of the actions that they can use opt-in consent for. The actions that they say they plan to take do not fall under this subset. See § 64.2005.
- bragr 3y agoWhat part of 64.2005 excludes the opt-out consent? I read the whole thing. Please quote exactly.
- greyface- 3y ago§ 64.2007 (b): Except for use and disclosure of CPNI that is permitted without customer approval under § 64.2005, or that is described in this paragraph, or as otherwise provided in section 222 of the Communications Act of 1934, as amended, a telecommunications carrier may only use, disclose, or permit access to its customer's individually identifiable CPNI subject to opt-in approval. § 64.2005 (a): Any telecommunications carrier may use, disclose, or permit access to CPNI for the purpose of providing or marketing service offerings among the categories of service (i.e., local, interexchange, and CMRS) to which the customer already subscribes from the same carrier, without customer approval. Today's email: Fi may wish to provide you with additional information about products, services, and offers from our Alphabet affiliates, including Google LLC, that aren’t among the category of services you’re already purchasing from us Google plans to advertise outside of the user's existing service category. § 64.2005 says that with opt-out consent, they can only do this within the existing service category. Since it doesn't fall under a § 64.2005 exemption, § 64.2007 (b) says that this requires opt-in approval.
- daft_pink 3y agoI really don't feel Apple is a good company, but compared to Google, wow. What happened to don't be evil?
- igetspam 3y agoFFS... Maybe it's time to switch to a regular carrier and pay the Apple tax. This is unscrupulous.