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That's precisely my point. There's a lot of upsides to that. It's often much smoother to get stuff done in the US. People want to solve issues and don't sweat t
by bonoboTP 3y ago
That's precisely my point. There's a lot of upsides to that. It's often much smoother to get stuff done in the US. People want to solve issues and don't sweat the small stuff.
To be more concrete than just Europe, if you take Germany, things tend to be more rigid and set in stone. But it's also changing with more experience interacting with American companies through globalization. And Eastern Europe is way worse than Western Europe which itself is behind the US. In the East you as a customer are made to feel small and the customer reps just want to get rid of you. It's probably a holdover from communism where stores and everything was state-owned so there was no profit motive to be nicer. It has lasting impact even down the generations, though more travel and foreign experiences are starting to change that too.
- nonethewiser 3y agoI had a friend at a German company in the US that said a lot of their operational problems weren’t shared by the headquarters in Germany because in Germany they had more power to tell people “too bad, you’re just going to have to wait.” Pros and cons I guess, but im not even trying to say one is better than the other. Just that the dynamic is real.