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I think your prior about the probability "dell messing up" needs some adjusting based on experience there. If Amazon are crapping on dell's brand that is 100%
by harry8 3y ago
I think your prior about the probability "dell messing up" needs some adjusting based on experience there.
If Amazon are crapping on dell's brand that is 100% Dell's problem to solve. As soon as they see the receipt they should honor the warranty fully and then go hard on Amazon because they look bad. But they do not care at all about their customers seems to be a common conclusion based on experience. Whether amazon suck does not make dell's conduct any more acceptable.
Dell are known for their total contempt of their customers.
- Retric 3y agoRead up on first sale doctrine. First this guy isn’t a Dell customer. Second, Dell doesn’t have the option to do what you’re suggesting. Not honoring the warranty is they only defense here as it forces Amazon to fix the issue or risk being charged with fraud.
- harry8 3y agoYup the only option they have is to treat customers like dung and aren't they committed to it? It's impressive. No other possible legal choice. That's a new one you're not a customer because middleman so can be no issue with warranty ever. Dell's PR would love it if they cared, which they clearly don't because why bother.
- Retric 3y ago“go hard on Amazon because they look bad” Not an option. As to PR, you should buy a 500$ used car and then take it to the manufacturer I am sure they would be happy to make warranty repairs because that’s just great PR for them…