4 ms·

I strongly doubt the warranty period expired from first sale. I strongly doubt there was a previous sale. More likely Dell screwed up their warranty database. B

by harry8 3y ago

I strongly doubt the warranty period expired from first sale. I strongly doubt there was a previous sale. More likely Dell screwed up their warranty database. But sure, Amazon suck very hard. Dell are at least as bad. Who do you talk to /when/ they make a mistake in their favour. Much easier to tell people to f.off when they're not standing in front of you in your shop holding the crap goods. Amazon and Dell both push that with suppliers & customers.

Retric 3y ago
> More likely Dell screwed up their warranty database Amazon is well known for this exact kind of issue due to intentionally commingling products they frequently can’t separate returns from new products. It’s so bad everyone I know well that shops at Amazon has run into obviously used Amazon items sold as new, but not for any single brand. Dell messing up their completely automated warranty database on the other hand requires an extraordinary series of events. There’s no way Dell is more likely to be the culprit.
- harry8 3y ago
  I think your prior about the probability "dell messing up" needs some adjusting based on experience there. If Amazon are crapping on dell's brand that is 100% Dell's problem to solve. As soon as they see the receipt they should honor the warranty fully and then go hard on Amazon because they look bad. But they do not care at all about their customers seems to be a common conclusion based on experience. Whether amazon suck does not make dell's conduct any more acceptable. Dell are known for their total contempt of their customers.
  - Retric 3y ago
    Read up on first sale doctrine. First this guy isn’t a Dell customer. Second, Dell doesn’t have the option to do what you’re suggesting. Not honoring the warranty is they only defense here as it forces Amazon to fix the issue or risk being charged with fraud.
    - harry8 3y ago
      Yup the only option they have is to treat customers like dung and aren't they committed to it? It's impressive. No other possible legal choice. That's a new one you're not a customer because middleman so can be no issue with warranty ever. Dell's PR would love it if they cared, which they clearly don't because why bother.
      - Retric 3y ago
        “go hard on Amazon because they look bad” Not an option. As to PR, you should buy a 500$ used car and then take it to the manufacturer I am sure they would be happy to make warranty repairs because that’s just great PR for them…

by harry8 3y ago

Retric 3y ago

> More likely Dell screwed up their warranty database Amazon is well known for this exact kind of issue due to intentionally commingling products they frequently can’t separate returns from new products. It’s so bad everyone I know well that shops at Amazon has run into obviously used Amazon items sold as new, but not for any single brand. Dell messing up their completely automated warranty database on the other hand requires an extraordinary series of events. There’s no way Dell is more likely to be the culprit.

harry8 3y ago
I think your prior about the probability "dell messing up" needs some adjusting based on experience there. If Amazon are crapping on dell's brand that is 100% Dell's problem to solve. As soon as they see the receipt they should honor the warranty fully and then go hard on Amazon because they look bad. But they do not care at all about their customers seems to be a common conclusion based on experience. Whether amazon suck does not make dell's conduct any more acceptable. Dell are known for their total contempt of their customers.
- Retric 3y ago
  Read up on first sale doctrine. First this guy isn’t a Dell customer. Second, Dell doesn’t have the option to do what you’re suggesting. Not honoring the warranty is they only defense here as it forces Amazon to fix the issue or risk being charged with fraud.
  - harry8 3y ago
    Yup the only option they have is to treat customers like dung and aren't they committed to it? It's impressive. No other possible legal choice. That's a new one you're not a customer because middleman so can be no issue with warranty ever. Dell's PR would love it if they cared, which they clearly don't because why bother.
    - Retric 3y ago
      “go hard on Amazon because they look bad” Not an option. As to PR, you should buy a 500$ used car and then take it to the manufacturer I am sure they would be happy to make warranty repairs because that’s just great PR for them…