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Sounds like a great battle for Dell and Amazon to have. It shouldn’t be a burden to consumers regardless of whether Amazon or Dell screwed up.

CydeWeys 3y ago
If it wasn't purchased from an authorized Dell retailer then Dell really has nothing to do with it. With the way 3rd party Amazon Marketplace sales works, who knows what happened here.
- harry8 3y ago
  What nonsense is this? The monitor is within the warranty period and failed. Dell didn't deal with their warranty issue in an honest and direct way. They suck. No other details matter. The end.
  - Retric 3y ago
    No, companies warranties start to expire from the point of original sale not whenever you happened to get it. What you’re complaining about is no different than expecting a used car to still have the original manufacturer’s warranty, that just not how warranties work. The real moral of this story is to never buy electronics from Amazon. Amazon sold you a fraudulent product and you’re blaming Dell for Amazon’s failures.
    - harry8 3y ago
      I strongly doubt the warranty period expired from first sale. I strongly doubt there was a previous sale. More likely Dell screwed up their warranty database. But sure, Amazon suck very hard. Dell are at least as bad. Who do you talk to /when/ they make a mistake in their favour. Much easier to tell people to f.off when they're not standing in front of you in your shop holding the crap goods. Amazon and Dell both push that with suppliers & customers.
      - Retric 3y ago
        > More likely Dell screwed up their warranty database Amazon is well known for this exact kind of issue due to intentionally commingling products they frequently can’t separate returns from new products. It’s so bad everyone I know well that shops at Amazon has run into obviously used Amazon items sold as new, but not for any single brand. Dell messing up their completely automated warranty database on the other hand requires an extraordinary series of events. There’s no way Dell is more likely to be the culprit.
        harry8 3y ago
        I think your prior about the probability "dell messing up" needs some adjusting based on experience there. If Amazon are crapping on dell's brand that is 100% Dell's problem to solve. As soon as they see the receipt they should honor the warranty fully and then go hard on Amazon because they look bad. But they do not care at all about their customers seems to be a common conclusion based on experience. Whether amazon suck does not make dell's conduct any more acceptable. Dell are known for their total contempt of their customers.
        Retric 3y ago
        Read up on first sale doctrine. First this guy isn’t a Dell customer. Second, Dell doesn’t have the option to do what you’re suggesting. Not honoring the warranty is they only defense here as it forces Amazon to fix the issue or risk being charged with fraud.
        harry8 3y ago
        Yup the only option they have is to treat customers like dung and aren't they committed to it? It's impressive. No other possible legal choice. That's a new one you're not a customer because middleman so can be no issue with warranty ever. Dell's PR would love it if they cared, which they clearly don't because why bother.
        3y ago
  - blackoil 3y ago
    OP bought a 2nd hand product with expired warranty. Retailer sold it as new is a fraud by Amazon not Dell.
    - harry8 3y ago
      "expired" meaning Dell arbitrarily decided that they didn't want to honor their warranty because of course they didn't. Bought as new but so what? Resale doesn't magically make their products any more or less crap. If Amazon committed fraud here, Dell are the victims and can deal with it. But Dell have a reputation and it is deserved. Ring them up sometime to discuss it with them, go on, try talking to them about anything. Why are you sticking up for a bazillion dollar company behaving badly?
  - fjfuvucucuc 3y ago
    [dead]

CydeWeys 3y ago

If it wasn't purchased from an authorized Dell retailer then Dell really has nothing to do with it. With the way 3rd party Amazon Marketplace sales works, who knows what happened here.

harry8 3y ago
What nonsense is this? The monitor is within the warranty period and failed. Dell didn't deal with their warranty issue in an honest and direct way. They suck. No other details matter. The end.
- Retric 3y ago
  No, companies warranties start to expire from the point of original sale not whenever you happened to get it. What you’re complaining about is no different than expecting a used car to still have the original manufacturer’s warranty, that just not how warranties work. The real moral of this story is to never buy electronics from Amazon. Amazon sold you a fraudulent product and you’re blaming Dell for Amazon’s failures.
  - harry8 3y ago
    I strongly doubt the warranty period expired from first sale. I strongly doubt there was a previous sale. More likely Dell screwed up their warranty database. But sure, Amazon suck very hard. Dell are at least as bad. Who do you talk to /when/ they make a mistake in their favour. Much easier to tell people to f.off when they're not standing in front of you in your shop holding the crap goods. Amazon and Dell both push that with suppliers & customers.
    - Retric 3y ago
      > More likely Dell screwed up their warranty database Amazon is well known for this exact kind of issue due to intentionally commingling products they frequently can’t separate returns from new products. It’s so bad everyone I know well that shops at Amazon has run into obviously used Amazon items sold as new, but not for any single brand. Dell messing up their completely automated warranty database on the other hand requires an extraordinary series of events. There’s no way Dell is more likely to be the culprit.
      - harry8 3y ago
        I think your prior about the probability "dell messing up" needs some adjusting based on experience there. If Amazon are crapping on dell's brand that is 100% Dell's problem to solve. As soon as they see the receipt they should honor the warranty fully and then go hard on Amazon because they look bad. But they do not care at all about their customers seems to be a common conclusion based on experience. Whether amazon suck does not make dell's conduct any more acceptable. Dell are known for their total contempt of their customers.
        Retric 3y ago
        Read up on first sale doctrine. First this guy isn’t a Dell customer. Second, Dell doesn’t have the option to do what you’re suggesting. Not honoring the warranty is they only defense here as it forces Amazon to fix the issue or risk being charged with fraud.
        harry8 3y ago
        Yup the only option they have is to treat customers like dung and aren't they committed to it? It's impressive. No other possible legal choice. That's a new one you're not a customer because middleman so can be no issue with warranty ever. Dell's PR would love it if they cared, which they clearly don't because why bother.
        3y ago
- blackoil 3y ago
  OP bought a 2nd hand product with expired warranty. Retailer sold it as new is a fraud by Amazon not Dell.
  - harry8 3y ago
    "expired" meaning Dell arbitrarily decided that they didn't want to honor their warranty because of course they didn't. Bought as new but so what? Resale doesn't magically make their products any more or less crap. If Amazon committed fraud here, Dell are the victims and can deal with it. But Dell have a reputation and it is deserved. Ring them up sometime to discuss it with them, go on, try talking to them about anything. Why are you sticking up for a bazillion dollar company behaving badly?
- fjfuvucucuc 3y ago
  [dead]