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Hetzner support is garbage in my experience, which shouldn’t be surprising given their pricing. It’s funny, if someone posts a Hetzner horror story here, of wh
by oefrha 3y ago
Hetzner support is garbage in my experience, which shouldn’t be surprising given their pricing.
It’s funny, if someone posts a Hetzner horror story here, of which there are plenty, I’m sure someone will recommend Render in the comments. Lots of services are cool until they decide to hit you.
- exitheone 3y agoI had the totally opposite experience. I have been paying ~60€/month to them for nearly 10 years for a root server and storage boxes and I never waited more than an hour on any kind of support email. And this includes a bunch of times where I need someone to physically walk to the server and manually do something.
- dizhn 3y agoThis has been my experience as well. Though I want to make it clear that Hetzner does not provide managed services on these root servers. They will reboot your server, attach a kvm switch, and replace failed hardware. Maybe when parent says support they mean they need something else.