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When I was in college, I used to work Uber as a side gig. One day, while working, my account was blocked, and I would couldn't pick up any more passengers. I wa
by abaymado 3y ago
When I was in college, I used to work Uber as a side gig. One day, while working, my account was blocked, and I would couldn't pick up any more passengers. I was 2 hours away from home. Apparently, one of the customers had filed a complaint about a missing item (gloves or some bs like that), it was not in my car. My account was blocked until the case was "reviewed". So I had to drive back 2 hours without picking up any passengers. (The passenger later found the item in their bag)
- notyourwork 3y agoThere should be a way to codify law that requires companies to provide compensation for the trouble. Companies far too commonly assume guilty until proven innocent. It puts all the responsibility on the consumer because they want to avoid liabilities.
- stemlord 3y ago>Companies far too commonly assume guilty until proven innocent Company assumed the rider was innocent until proven otherwise. Two way road here, being a middleman-as-a-service.
- 10000truths 3y ago...or both could be presumed innocent until at least both sides of the story are heard. Uber is not obligated to take action immediately upon receiving a customer complaint.
- KingMachiavelli 3y agoOne of the few advantages of middleman is to provide both sides of transactions with some level or protection. The store down the street may resell the same products from AliExpress but provides more protection than the fly by night resellers on Amazon.
- sokoloff 3y agoI would trust Amazon slightly more than Aliexpress and both significantly more than the store down the street to make right any issues with goods bought there. Amazon is very quick to refund, Aliexpress is slightly slower and more effort, a local shop is up to how they feel with only the vague threat of a chargeback.
- wickedsickeune 3y agoIt does not work that way. Innocence is applicable when punishment is applied. The driver was the one that was punished, therefore the rider was an accuser, whose innocence is irrelevant.
- stemlord 3y agoAccuser could be guilty of malicious intent (lying), Uber assumed their innocence in that respect.
- notyourwork 3y agoYes, and assumed the driver was guilty. The two way road is that the middle-man has to assume innocence from BOTH parties until otherwise proven. Period.
- stemlord 3y agoI agree with you.
- qbasic_forever 3y agoYeah the law should be gig work is illegal and the OP should have been classified as a part time or full time worker who would have been paid for the entire time on the clock during the work day, including the time wasted while the company toiled to resolve a customer dispute.
- jfghi 3y agoBut then Uber would be forced to lose even more money while “disrupting” their industry?
- warent 3y agoWell yeah... they're forced to lose money in the same way any failed non-viable business is "forced to lose money" lol
- ambrood 3y agoperhaps update your priors at this point. Uber is a profitable company now.
- jfghi 3y agoWikipedia puts net income at -9.1 billion for 2022. It takes more than one quarters worth of information to update a prior on a 14 year old company.
- imgabe 3y agoUber had a profitable quarter. They are still $30 billion in the red over the lifetime of the company.
- sokoloff 3y agoIndeed. A net income of $394M in the quarter doesn't even pay 3 month's worth of imputed interest charge on $30B of aggregate losses.
- eru 3y agoWhy? Uber's practices are fairly well known, especially these days, so it's not like any new driver doesn't know what they are signing up for.
- notyourwork 3y agoHint: the problem isn't just an Uber corp & Uber driver problem. The problem extends into the rest of the world.
- eru 3y agoI'm happy with my job.
- asu_thomas 3y agoHistorically, labor organizing and honestly communists were behind any kind of labor law like this. Good luck.
- dragonwriter 3y agoLabor organizing and honestly communists are seeing a bit of an upswing recently.
- asu_thomas 3y agoYes, and it's going to take a whole lot more.
- ffhhttt 3y agoNot throughout much of Europe. Not directly anyway, since reforms were often enacted by liberal/conservative parties because they were widely popular.
- asu_thomas 3y ago[flagged]
- olalonde 3y agoIf only there was a system where drivers that agreed with Uber's policies could chose to work for them and those that didn't could decide not to.
- matsemann 3y agoMost people don't "choose". They're forced by their situation.
- ffhhttt 3y agoThe unemployment rate is extremely low these days, yes they do have other options in most places. Many choose to work for uber because they prefer the flexibility to having to work shifts with very limited options to alter your schedule.
- thegrimmest 3y agoThis seems like a perfectly normal consequence of the "at-will" employment resultant from the primary place liberty has in our society. I see nothing wrong with it and think this paradigm should continue and expand. I would say you have as much reason to continue to expect Uber issue you contracts as Uber has that you continue to accept them, namely none at all. A consensual relationship is one that can be terminated at any time without justification.
- yieldcrv 3y agowe could write the law to say thats the default when the power dynamics are the exact same and then let the exception make the rule, since it never will be the same
- thegrimmest 3y agoWhy do the power dynamics have to be the same? Are you suggesting that two parties cannot have a consensual relationship unless they have the same amount of power? Why not?
- eru 3y agoAnd how do you even measure 'power'?
- TheCleric 3y agoBecause it will be inevitable that someone with less power will enter into the relationship out of compulsion due to (real or perceived) no other choice, and not because they want to.
- themitigating 3y agoThe McDonald's CEO is gone because of a consensual relationship where the power dynamics were unbalanced
- yieldcrv 3y agoin employment, yes, I am suggesting that, and that the basis behind at-will employment is flawed, there are plenty of ways to allow for the paid-person to exit a contract whenever they want without it meaning the company fires them whenever they want for any reason. in other contexts, no, I am not suggesting that, but there are some fringes that try
- ambrood 3y agothis isn’t the modus operandi. SOP is Uber will give you a call/leave a message. Also passengers pay you $20 or so for returning an item. Only situations where they will disable you automatically is when someone complains about safety or violence or something along those lines. * I worked there from 2016-2020
- whimsicalism 3y agoInteresting as this is not uber policy, but I recognize that memories shift over time.
- ijidak 3y agoWow, I'm officially old. When you started, "when I was in college..." I wasn't expecting "I used to work Uber" to follow! Uber still feels new to me. Haha. Anyway, on a serious note, that is frustrating... I'm surprised there is no arbitration... It's scary to think that someone could knowingly use this against a driver as a cruel joke, or to save face. I have a mobile app on the Apple app store that makes a little money each month. I'm anxious that despite thousands of personal investment, Apple can unplug me in an instant... like flushing a parasite out of the Matrix.