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Please note that Proton subscriptions are automatically renewed, as well as that if you are using multiple services under the same Proton account, the access to

Please note that Proton subscriptions are automatically renewed, as well as that if you are using multiple services under the same Proton account, the access to all of them will be suspended if an invoice has not been cleared for longer than 14 days: https://proton.me/support/delinquency https://proton.me/support/delinquency. We cannot downgrade a subscription for you automatically, as only you can choose what data should be removed from your Proton account - it is impossible to downgrade the account to a Free subscription if it exceeds the limits of the Free subscription. However, as soon as you downgrade the account yourself and cancel the subscription, we will automatically refund you for the unused time. The refund is automatically issued in the form of Proton credits which you can use for a Proton paid service in the future, or you can request the credits to be refunded back to your original payment method by contacting our support team: https://proton.me/support/contact https://proton.me/support/contact.

sotix 3y ago
This entire situation would have been avoided if you had sent me an an email saying, “Hey, we wanted to let you know that you are subscribed to an auto renewing plan that is set to charge your payment on file in two weeks.” Instead you have taken my money, and I have to spend my free time asking for it back. > We cannot downgrade a subscription for you automatically, as only you can choose what data should be removed from your Proton account - it is impossible to downgrade the account to a Free subscription if it exceeds the limits of the Free subscription. Add a button to delete all data in my account that appears when you tell me you can’t downgrade. > The refund is automatically issued in the form of Proton credits which you can use for a Proton paid service in the future, or you can request the credits to be refunded back to your original payment method by contacting our support team What is a proton credit? You chose to issue an unauthorized payment on my card in USD. To summarize my experience, in order to cancel a subscription at the end of its period, one must: - Set a reminder to cancel the subscription potentially years out because they cannot disable auto renew Failing to cancel before being charged without a warning email, they must: - Discover how to manually delete all of their files across various proton services to get their storage below a free tier threshold - Email support to ask that their refund issued in proton credits be converted into their payment currency - Respond to support’s email asking if they are sure they want a refund
allarm 3y ago
Please note that this response and the whole reasoning is absolutely ridiculous. But thank you for it anyway, I’ll make sure to keep away from your services in the future.

sotix 3y ago

This entire situation would have been avoided if you had sent me an an email saying, “Hey, we wanted to let you know that you are subscribed to an auto renewing plan that is set to charge your payment on file in two weeks.” Instead you have taken my money, and I have to spend my free time asking for it back. > We cannot downgrade a subscription for you automatically, as only you can choose what data should be removed from your Proton account - it is impossible to downgrade the account to a Free subscription if it exceeds the limits of the Free subscription. Add a button to delete all data in my account that appears when you tell me you can’t downgrade. > The refund is automatically issued in the form of Proton credits which you can use for a Proton paid service in the future, or you can request the credits to be refunded back to your original payment method by contacting our support team What is a proton credit? You chose to issue an unauthorized payment on my card in USD. To summarize my experience, in order to cancel a subscription at the end of its period, one must: - Set a reminder to cancel the subscription potentially years out because they cannot disable auto renew Failing to cancel before being charged without a warning email, they must: - Discover how to manually delete all of their files across various proton services to get their storage below a free tier threshold - Email support to ask that their refund issued in proton credits be converted into their payment currency - Respond to support’s email asking if they are sure they want a refund

allarm 3y ago

Please note that this response and the whole reasoning is absolutely ridiculous. But thank you for it anyway, I’ll make sure to keep away from your services in the future.