They said the issue manifested when trying to update an app. If the account was disabled, they'd get system errors saying iCloud couldn't be reached/account err

They said the issue manifested when trying to update an app. If the account was disabled, they'd get system errors saying iCloud couldn't be reached/account errors. Second, they only ever said they asked the rep about their purchase content. Nowhere in the thread do they imply they lost anything else.