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Last time I used Uber Eats they had a 2 for 1 burger like deal. The order total was X, but after checking out, the coupon wasn’t applied and my credit card was

Last time I used Uber Eats they had a 2 for 1 burger like deal. The order total was X, but after checking out, the coupon wasn’t applied and my credit card was over charged. I was basically charged double what the invoice said Impossible to reach customer service, I just issued a charge back. (It wasn’t about the money really, it was the principle.) Then customer service did reach out to me, and asked me to undo the charge back in exchange for a gift card. I said no, I just want a refund of the difference of what I was supposed to be charged. They wouldn’t do it for some reason. Strange company. Strange practices.

cft 3y ago
Did they ban your card and your account after that in retaliation?
- annexrichmond 3y ago
  Surprisingly they did not. Though I heard that is what typically happens. Maybe they just forgot.
  - tmpz22 3y ago
    Have you spent a significant amount with them? Odds are they have different rules for big-spenders versus infrequent customers.
    - annexrichmond 3y ago
      Account has been open for years, though I’ve been using it sparingly over the last 2
    - mrguyorama 3y ago
      Our company doesn't ban after the first chargeback. If you keep making chargebacks though eventually you will be downranked in our risk model until you cannot buy from us, but you will never be manually banned unless you are a credit card fraudster doing something annoying. I would be surprised if Uber, a company that has put a lot of effort into standard credit card anti-fraud procedure would ban after the first chargeback. Doing so is an explicitly hostile, anti-consumer, and petty action that doesn't improve your business.
      - tmpz22 3y ago
        Which is sensible. Bu I have heard anecdotes from other services of 1-event termination polices, for example ad words fraud resulting in termination of all Google services.
mustacheemperor 3y ago
From what I can tell, this kind of gaslighting mistreatment has become common in this market. The delivery app race to the bottom has nearly brought us to that final destination. We've used the "Caviar" delivery app since moving to SF, since the deliveries are always direct so the food shows up fresh and hot. Caviar was bought by DoorDash a while ago, and DoorDash heavily promotes the "direct delivery" feature, specifically upcharges all Caviar orders for the direct delivery, and will even notify you that fee is being increased because a restaurant is more than 15ish minutes away. At some point in the last few months DoorDash simply stopped upholding that claim despite billing for it. If they are sufficiently busy, your order will be merged with a regular DoorDash order and go to one or more other addresses. It's a remarkably brash example of corporate gaslighting to see a delivery screen proudly advertising that "your order is going directly to you" literally directly underneath text that says "your dasher is completing another order nearby first."[0] Each time this happens I open a chat with support and they explain ah yes, direct delivery is guaranteed on caviar, but sometimes your delivery will be batched instead. Then they give me a credit. For some funny reason DoorDash does not automate the process of refunding the fee specifically advertised for direct delivery when they opt to just not deliver directly anyway. That's not even "weird" behavior, it's just blatantly false advertising. How come they can get away with this? [0]https://i.redd.it/nnr9vo75enab1.jpg https://i.redd.it/nnr9vo75enab1.jpg
- influx 3y ago
  That sounds like a future class action lawsuit where everyone gets a $5 coupon, and the initial complainant and the lawyers get millions. Maybe if you get a law firm to go after them, you'll get more than $5?
- sentientslug 3y ago
  I think you are misunderstanding the screenshot you shared. What the screenshot shows is that your driver has accepted the order you placed but is currently in the process of finishing a previous delivery, similar to an Uber driver accepting a ride while they are driving someone else to their destination. It doesn’t mean your order is being “merged”, once your driver gets to your order they will go directly from the restaurant to you.

cft 3y ago

Did they ban your card and your account after that in retaliation?

annexrichmond 3y ago
Surprisingly they did not. Though I heard that is what typically happens. Maybe they just forgot.
- tmpz22 3y ago
  Have you spent a significant amount with them? Odds are they have different rules for big-spenders versus infrequent customers.
  - annexrichmond 3y ago
    Account has been open for years, though I’ve been using it sparingly over the last 2
  - mrguyorama 3y ago
    Our company doesn't ban after the first chargeback. If you keep making chargebacks though eventually you will be downranked in our risk model until you cannot buy from us, but you will never be manually banned unless you are a credit card fraudster doing something annoying. I would be surprised if Uber, a company that has put a lot of effort into standard credit card anti-fraud procedure would ban after the first chargeback. Doing so is an explicitly hostile, anti-consumer, and petty action that doesn't improve your business.
    - tmpz22 3y ago
      Which is sensible. Bu I have heard anecdotes from other services of 1-event termination polices, for example ad words fraud resulting in termination of all Google services.

mustacheemperor 3y ago

From what I can tell, this kind of gaslighting mistreatment has become common in this market. The delivery app race to the bottom has nearly brought us to that final destination. We've used the "Caviar" delivery app since moving to SF, since the deliveries are always direct so the food shows up fresh and hot. Caviar was bought by DoorDash a while ago, and DoorDash heavily promotes the "direct delivery" feature, specifically upcharges all Caviar orders for the direct delivery, and will even notify you that fee is being increased because a restaurant is more than 15ish minutes away. At some point in the last few months DoorDash simply stopped upholding that claim despite billing for it. If they are sufficiently busy, your order will be merged with a regular DoorDash order and go to one or more other addresses. It's a remarkably brash example of corporate gaslighting to see a delivery screen proudly advertising that "your order is going directly to you" literally directly underneath text that says "your dasher is completing another order nearby first."[0] Each time this happens I open a chat with support and they explain ah yes, direct delivery is guaranteed on caviar, but sometimes your delivery will be batched instead. Then they give me a credit. For some funny reason DoorDash does not automate the process of refunding the fee specifically advertised for direct delivery when they opt to just not deliver directly anyway. That's not even "weird" behavior, it's just blatantly false advertising. How come they can get away with this? [0]https://i.redd.it/nnr9vo75enab1.jpg https://i.redd.it/nnr9vo75enab1.jpg

influx 3y ago
That sounds like a future class action lawsuit where everyone gets a $5 coupon, and the initial complainant and the lawyers get millions. Maybe if you get a law firm to go after them, you'll get more than $5?
sentientslug 3y ago
I think you are misunderstanding the screenshot you shared. What the screenshot shows is that your driver has accepted the order you placed but is currently in the process of finishing a previous delivery, similar to an Uber driver accepting a ride while they are driving someone else to their destination. It doesn’t mean your order is being “merged”, once your driver gets to your order they will go directly from the restaurant to you.