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That is not what happens in health software, the UIs tend to stagnate for years with bugs, so users don’t have to learn new workflows.
by syndicatedjelly 3y ago
That is not what happens in health software, the UIs tend to stagnate for years with bugs, so users don’t have to learn new workflows.
- haldujai 3y agoNot sure why this comment is dead. You’re partially correct that a fair bit of health software is stagnant and fixing bugs takes time (although not years) but when discussing EMRs, especially the biggest player (Epic), they fairly regularly change the UI and I’ve had to learn a new workflow at least once a year for the last decade.
- syndicatedjelly 3y agoI think Im IP banned
- syndicatedjelly 3y agoDepends on how important the software, it seems like the more safety critical the software, the more likely it is non-critical UI bugs are left to fester until the bug becomes safety critical
- carbocation 3y agoAs a user of Epic, I can tell you that my comment about Epic’s changing UI is what happens unfortunately. This has been true across two major US academic hospitals. But you are right, other things are certainly left to stagnate.
- syndicatedjelly 3y agoIt's hard to find the right solution. Users complain when the UI changes, for better or for worse. Users complain when the UI doesn't change and looks 10 years old. There's no good option
- DontchaKnowit 3y agoYeah until you have to rollout a bugfix that changes the build of their system and totally reroutes their workflow. Its not like a graphical UI change but permissions updates, config updates, etc can all have impact that end users would consider a UI or workflow change.