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Making your point even more stark, for whatever reason the UI that you're forced to use can be substantially changed by your vendor every ~6 months and there's

Making your point even more stark, for whatever reason the UI that you're forced to use can be substantially changed by your vendor every ~6 months and there's nothing you can do about it.

syndicatedjelly 3y ago
That is not what happens in health software, the UIs tend to stagnate for years with bugs, so users don’t have to learn new workflows.
- haldujai 3y ago
  Not sure why this comment is dead. You’re partially correct that a fair bit of health software is stagnant and fixing bugs takes time (although not years) but when discussing EMRs, especially the biggest player (Epic), they fairly regularly change the UI and I’ve had to learn a new workflow at least once a year for the last decade.
  - syndicatedjelly 3y ago
    I think Im IP banned
  - syndicatedjelly 3y ago
    Depends on how important the software, it seems like the more safety critical the software, the more likely it is non-critical UI bugs are left to fester until the bug becomes safety critical
- carbocation 3y ago
  As a user of Epic, I can tell you that my comment about Epic’s changing UI is what happens unfortunately. This has been true across two major US academic hospitals. But you are right, other things are certainly left to stagnate.
  - syndicatedjelly 3y ago
    It's hard to find the right solution. Users complain when the UI changes, for better or for worse. Users complain when the UI doesn't change and looks 10 years old. There's no good option
- DontchaKnowit 3y ago
  Yeah until you have to rollout a bugfix that changes the build of their system and totally reroutes their workflow. Its not like a graphical UI change but permissions updates, config updates, etc can all have impact that end users would consider a UI or workflow change.
chaxor 3y ago
Perhaps that makes sense if you can't release anything with more substance due to regulation, but need to show you've done something to validate the company. Customers likely recognize a UI change over a bug fix, so bug fixes are deprioritized.

Making your point even more stark, for whatever reason the UI that you're forced to use can be substantially changed by your vendor every ~6 months and there's nothing you can do about it.

syndicatedjelly 3y ago

That is not what happens in health software, the UIs tend to stagnate for years with bugs, so users don’t have to learn new workflows.

haldujai 3y ago
Not sure why this comment is dead. You’re partially correct that a fair bit of health software is stagnant and fixing bugs takes time (although not years) but when discussing EMRs, especially the biggest player (Epic), they fairly regularly change the UI and I’ve had to learn a new workflow at least once a year for the last decade.
- syndicatedjelly 3y ago
  I think Im IP banned
- syndicatedjelly 3y ago
  Depends on how important the software, it seems like the more safety critical the software, the more likely it is non-critical UI bugs are left to fester until the bug becomes safety critical
carbocation 3y ago
As a user of Epic, I can tell you that my comment about Epic’s changing UI is what happens unfortunately. This has been true across two major US academic hospitals. But you are right, other things are certainly left to stagnate.
- syndicatedjelly 3y ago
  It's hard to find the right solution. Users complain when the UI changes, for better or for worse. Users complain when the UI doesn't change and looks 10 years old. There's no good option
DontchaKnowit 3y ago
Yeah until you have to rollout a bugfix that changes the build of their system and totally reroutes their workflow. Its not like a graphical UI change but permissions updates, config updates, etc can all have impact that end users would consider a UI or workflow change.

chaxor 3y ago

Perhaps that makes sense if you can't release anything with more substance due to regulation, but need to show you've done something to validate the company. Customers likely recognize a UI change over a bug fix, so bug fixes are deprioritized.