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If I get stuck talking to a chatbot I know I've already lost half the battle. A lot of the times when I call in for support, I need decisions and actions to be
by adverbly 3y ago
If I get stuck talking to a chatbot I know I've already lost half the battle. A lot of the times when I call in for support, I need decisions and actions to be made.
For safety reasons, I do not expect many companies to allow for fully automated chat bot interactions. So I'm stuck trying to get through to an actual person who can actually do something.
- wildrhythms 3y agoRight, it's just another hurdle in a system that was intentionally designed to not give you the power/access you need to take action.