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Do you have details on what kind of complaint you filed? I have an iPhone with a similar problem -- physical SIMs work with any carrier. However, T-mobile ESIM
by jwong_ 3y ago
Do you have details on what kind of complaint you filed?
I have an iPhone with a similar problem -- physical SIMs work with any carrier. However, T-mobile ESIM is the only one I've been able to get work. T-mobile insists the phone has no lock and tells me to go to Apple. Apple tells me to go to T-mobile. End result is I can't activate any ESIMs outside of T-mobile's.
- joshstrange 3y agoYes, it was a little tricky since there wasn't a clear path. Here is what I did: 1. Go here https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744 https://consumercomplaints.fcc.gov/hc/en-us/requests/new?tic... 2. Phone Issues: Availability 3. Phone Availability Sub Issue: No Service Available 4. Your Phone Method: Wireless (cell phone/other mobile device) The rest of the fields should be self-explanatory. I mentioned EUICC lock in my description and a few days later I got a call from AT&T and then a few days after that it was fixed.
- jwong_ 3y agoThank you - getting this solved would be a massive help as juggling 3-4 physical sims has been quite annoying. Being able to flip them on/off in the phone as described possible would make things so much easier.
- housemusicfan 3y agoWhy do you suspect this is T-Mobile's fault? It's equally probable they are the only carrier with an eSIM provisioning system that actually works.
- voyagerfan5761 3y agoFirst-hand experience tells me that Verizon has eSIM working, at least for their free trials. "You can participate in Verizon Free Trial with an eSIM-compatible smartphone." (https://www.verizon.com/support/verizon-free-trial-faqs/ https://www.verizon.com/support/verizon-free-trial-faqs/) My phone doesn't support the bands necessary for VZ service, but it was worth trying.
- jwong_ 3y agoI was attempting to get Airalo/Ubigi working and have seen many many people talk about how easy it was to get working on their iPhones.