Last time I went to Japan, they had announcements of apologies about severe delays. The delay was less than 5 minutes. Today I'm stuck on a tram for an hour an

Last time I went to Japan, they had announcements of apologies about severe delays. The delay was less than 5 minutes. Today I'm stuck on a tram for an hour and the tram company did not even tell us what happened or when would we be unstuck.