3 ms·

AWS support replies back to your messages when they feel like it. Their support is just as shady but they have better uptime for sure

erulabs 3y ago
FWIW, our aws enterprise support reps are available 24/7 and usually respond within a few minutes. But again, you get what you pay for.
- eropple 3y ago
  I was working for a pretty big early AWS customer--one that had realized that for the low low price of all your money you could make DynamoDB scale to some truly massive numbers--and one time when we were having trouble around noon Eastern, a colleague called up our TAM. As he told it, the TAM sounded half-asleep, so my colleague asked if everything was alright. "I'm in Hawaii on my honeymoon and my backup missed your call, so it escalated." I probably wouldn't have answered the phone. Granted, that's why I don't do that job. But I have always had a real appreciation for the good TAMs ever since.
  - justinclift 3y ago
    Wonder if that marriage lasted though? ;)
  - silisili 3y ago
    Weird, I just begrudgingly went from Postgres to Dynamo because it was so much cheaper. We're not huge scale though, so I'm wondering where the costs start to diverge the other way.
    - kadoban 3y ago
      With Dynamo it seems to depend a lot exactly what you're doing. If you're careful about your queries, it's pretty cheap.
    - eropple 3y ago
      This was, 2012 and we were hitting read and write limits regionally. It was not a wise plan. It did, however, run. Technically.
sho 3y ago
No love for AWS, but this isn't true, at least for larger deploys. If you're running enough with them that you have an account manager, they are very good indeed. You can have someone, someone good, on the phone within minutes and they will stay on the line until the issue is sorted. I recall an incident at my old company where we were under DDOS, it was getting through cloudflare and saturating LBs in some complicated manner (don't recall the exact details) which made it hard for us to fix ourselves. They were on the phone with us for hours, well past midnight their time, helping us sort it out. The downtime sucked, but I was certainly impressed with their truly excellent support.

erulabs 3y ago

FWIW, our aws enterprise support reps are available 24/7 and usually respond within a few minutes. But again, you get what you pay for.

eropple 3y ago
I was working for a pretty big early AWS customer--one that had realized that for the low low price of all your money you could make DynamoDB scale to some truly massive numbers--and one time when we were having trouble around noon Eastern, a colleague called up our TAM. As he told it, the TAM sounded half-asleep, so my colleague asked if everything was alright. "I'm in Hawaii on my honeymoon and my backup missed your call, so it escalated." I probably wouldn't have answered the phone. Granted, that's why I don't do that job. But I have always had a real appreciation for the good TAMs ever since.
- justinclift 3y ago
  Wonder if that marriage lasted though? ;)
- silisili 3y ago
  Weird, I just begrudgingly went from Postgres to Dynamo because it was so much cheaper. We're not huge scale though, so I'm wondering where the costs start to diverge the other way.
  - kadoban 3y ago
    With Dynamo it seems to depend a lot exactly what you're doing. If you're careful about your queries, it's pretty cheap.
  - eropple 3y ago
    This was, 2012 and we were hitting read and write limits regionally. It was not a wise plan. It did, however, run. Technically.

sho 3y ago

No love for AWS, but this isn't true, at least for larger deploys. If you're running enough with them that you have an account manager, they are very good indeed. You can have someone, someone good, on the phone within minutes and they will stay on the line until the issue is sorted. I recall an incident at my old company where we were under DDOS, it was getting through cloudflare and saturating LBs in some complicated manner (don't recall the exact details) which made it hard for us to fix ourselves. They were on the phone with us for hours, well past midnight their time, helping us sort it out. The downtime sucked, but I was certainly impressed with their truly excellent support.