3 ms·
No the onus is not on the customer to not step on the landmine.
by sitkack 3y ago
No the onus is not on the customer to not step on the landmine.
- lolinder 3y agoMy point is that we don't know if it was a landmine or a very clearly labeled bit of C4 with a lever next to it labeled "explode". I've logged into a cancelled Netflix account before, and while they definitely want you to renew, there's a very clearly marked button that includes the renewal price. If OP's dad absent-mindedly clicked that button, that's a very different story than if simply logging in and navigating to a movie issued a new charge.
- sitkack 3y agoThere should be no lever named “explode”. That is the flaw.
- katbyte 3y agoWe should not enable and allow companies to do shitty things via dark patterns just to make a quick buck. For one I don’t want to spend my life dealing with every underhanded attempt to take my money and two kids elderly and the vulnerable are the ones who fall prey to it and usually the least able to absorb the financial cost.