I don't mind chatbots when they're actually good. I like talking to Phind and ChatGPT. They can actually answer my questions than I could by researching myself.

I don't mind chatbots when they're actually good. I like talking to Phind and ChatGPT. They can actually answer my questions than I could by researching myself. The story breaks down when I want to actually do something that does not already have an automated process (which is the only reason I'll ever contact customer support). At that point maybe the LLM can be used for pre-classification. The worst chat bot I've ever talked to is Vodafone's Tobi, FWIW.