4 ms·
I just had an old account closed by Amazon and lost 15 or so books a couple movies, some purchased music and a bunch of old mobile apps from the Amazon app stor
by indymike 3y ago
I just had an old account closed by Amazon and lost 15 or so books a couple movies, some purchased music and a bunch of old mobile apps from the Amazon app store. The total value was probably $500. After an hour of going circles with contact center people, I was told there was no way to transfer my content to another account, and there was no recourse to restore access to the account and the supervisor couldn't help either.
This experience was a customer service horror show, and really soured me on buying any electronic content from Amazon, ever again. I really don't care about how piracy affects Amazon and mega-industries. I care a lot more about having $500 worth of content taken away on the whim of a call center agent. In fact, it might just be time to start working on getting legislation in place that forces companies to at a minimum, refund they buyer (with interest) if they cut off access to DRM protected content.
- amelius 3y agoThis is how you make your government aware of issues like this: https://en.wikipedia.org/wiki/Ombudsman https://en.wikipedia.org/wiki/Ombudsman
- midoridensha 3y agoIt's time for you to hoist the Jolly Roger and set sail on the high seas to reclaim your stolen property.