While I do not think the trade industry is correct here, and that the power should go to the consumers.... At my current job (we sell Hosted PBX and SIP Trunkin

While I do not think the trade industry is correct here, and that the power should go to the consumers.... At my current job (we sell Hosted PBX and SIP Trunking VOIP products) I have had Channel Partners "accidentally" cancel their own sub-accounts and then businesses (such as doctor's offices) do not have VoIP service for 24 hours while the account is rebuilt. Having the ability to immediately turn the product back on works for a lot of things, but certain actions require immediate clearing of our system (number porting is an example, due to laws). Yes, I have had customers "accidentally" port their numbers. Comcast was notorious for this as just LOOKING into service with them might have a customer sign a document that triggered a number port. This is not idiot customers though, this is just sales being sales and clicking buttons that are shiny.