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One example is when a user tries to upload a file to the system that is not allowed (permitted files are plainly listed), a large red error message appears that
by missedthecue 3y ago
One example is when a user tries to upload a file to the system that is not allowed (permitted files are plainly listed), a large red error message appears that says "This file type is not allowed. Please upload one of the following:"
You would not believe the amount of tickets we get daily where people are confused as to why their file wasn't uploaded.
Automated bots clear a lot of this stuff up.
- IshKebab 3y agoI think the issue there is that you're assuming all users are familiar with what "file types" are. It could also be that the format they are uploading is entirely reasonable so it should work. A better solution is surely to convert the file for them. That's what you're making them do themselves right? I've ran into a similar situation lots of times when uploading photos on mobile. Often you get "this file is too large". Well no shit, we have the technology to automatically resize it now! It's not difficult! (Also have you noticed how Android lacks that basic functionality?) Yes it is more work than not doing it, but it's definitely less work than implementing an AI chat bot.