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This: > OpenAI's ChatGPT has over hundred million users in no way validates this: > Customers want chatbots just fine

• fragmede 3y ago
  Can you explain why? I'm not making the same logical connections as you are.
  • staticman2 3y ago
    Contextually the topic is "customer support chat bots". Openai's Chatgpt service isn't that sort of chat bot.
    • fragmede 3y ago
      thanks. my intuition is that the demand is, actually, there - customers don't want to read through an faq and a knowledge base. they want to go "I <their problem>, can you fix it?". whether that's to a human intelligence or artificial is besides the point, they want someone who's able to understand it first, empowered to fix it, second. where a bot can only regurgigate the docs, psh.
  • danparsonson 3y ago
    To expand on staticman2's reply, the size of the set of ChatGPT users says nothing about its composition, and it certainly includes AI researchers, representatives of companies looking to build their own bots, and no doubt many people exploring the thing just for fun. The number of users by itself therefore says nothing about whether or not people in general want to interact with bots for customer service queries, since it could be that, say, 95% of ChatGPT users are there because they want to learn more about ChatGPT, not because they generally enjoy fulfilling daily tasks with the help of a computer.