4 ms·

Thanks. I'll add your idea about accessibility this week. For your idea about workflow etc., do you have specific words/phrases that I should try?

• tjpnz 3y ago
  Depends on the context. But if for example you aim to replace a legacy system you might sit down with your user(s) and watch how they interact with it first. What works well? What are their pain points? What could you improve? Basically don't dive in completely oblivious. If the system didn't exist before things become even harder, and I don't have any advice there other than working with subject matter experts where possible. Whether this is out of scope for your book I don't know. But the key take away here is that you can't presume to know better than your own users.