Never Split the Difference was definitely interesting, but I was shocked the author was giving advice considering some of the situations explained in the book.

Never Split the Difference was definitely interesting, but I was shocked the author was giving advice considering some of the situations explained in the book. In one of them, involving hostages, IIRC the negotiations went bad and people died as a result. I get the "I made the mistake and learned form it" angle, but still feels wrong when you read that part.