IMO Jira is not the problem. It is the place where other organizational problems become visible. If the org has a very strict form-filling culture, your Jira

IMO Jira is not the problem. It is the place where other organizational problems become visible. If the org has a very strict form-filling culture, your Jira tickets will be full of fields to fill for no reason. If no one is valuing documentation, the documents will be outdated or spread randomly. Personally, with the right culture I do not see the problem with Jira, and with the wrong culture Jira can be slog.