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Target users engaging with the product and pointing out semi-obvious complaints is apparently an ignored path. I can’t get anyone to fix anything.
by hyperhello 3y ago
Target users engaging with the product and pointing out semi-obvious complaints is apparently an ignored path. I can’t get anyone to fix anything.
- politelemon 3y agoI often feel that UX refuse to listen to ideas unless it originated in their kabal. They can completely ignore obvious points even if users themselves are pointing it out. And in this I think the underlying criticism is that they have forgotten or deemphasized the U in UX. Resulting in poor meshing with the rest of the organisation.
- calderwoodra 3y agoThe justification I've heard here is that one person's feedback shouldn't trump the research and feedback of dozens of users over many months. Seems reasonable but feels like there's a blind spot here too imo.