4 ms·

What kind of banks do authorization by voice?

neom 3y ago
HSBC has the option, I have never enabled it even though they continually push me to.
LetsGetTechnicl 3y ago
It's actually becoming more common. I'm not sure how many banks have implemented it, but I've called Spectrum about my internet and a "security" feature called Voice ID that lets you verify your identity with your voice was being advertised
- wink 3y ago
  Wonder if it's "perfect" enough for that or if they'll add some sort of audio fingerprint (like the invisible dots on the printers).
mr337 3y ago
Schwab, and they are pushing it hard.
- wiredfool 3y ago
  Vanguard too.
- parpfish 3y ago
  "At Schwab, my voice is my password"
- jrockway 3y ago
  It seems like all the brokerages got sold hard on this. I have a friend who did customer support for Fidelity and they also pushed the voice ID thing very hard. I think it was to the point they wouldn't help you until you set it up. I have had Schwab accounts for over a decade and called them a couple times, and they didn't bug me about it. Would still prefer WebAuthn to log in, however.
  - ensignavenger 3y ago
    Had Fidelity 401k from work I was trying to rollover to a Schwab IRA. Schwab mentioned setting up the voice password thingy, and I declined and had no further problem. Fidelity tried to push it on me before I could talk to anyone. I refused and had to dial 0 several times for it to transfer me to a person. Glad I no longer have a Fidelity account, if Schwab ever tries that BS I'll raise hell with them.
- mmh0000 3y ago
  Fidelity does it too
thefz 3y ago
Besides, being able to send voice messages to third parties with someone else's voice is a security nightmare.
drcongo 3y ago
American banks. Of course.
albatross13 3y ago
Fidelity does it. I've had to explicitly decline 'voice authorization' multiple times.
ghuntley 3y ago
the australian tax office and various other entities use a vocal print of “in australia my voice identifies me” i wish i was kidding https://amp.theguardian.com/technology/2023/mar/16/voice-system-used-to-verify-identity-by-centrelink-can-be-fooled-by-ai https://amp.theguardian.com/technology/2023/mar/16/voice-sys...
- wil421 3y ago
  What if you don’t speak English? I guess it wouldn’t really matter but if you were leaning English it might not work with better pronunciation later.
- imchillyb 3y ago
  ‘My voice is my passport please verify me.’ “…You’re right. I can’t kill my friend.” ::turns to goon:: “Kill my friend.”
ljf 3y ago
Pretty sure that gov.uk uses or used voice authentication. Banks certainly do: https://www.vice.com/en/article/dy7axa/how-i-broke-into-a-bank-account-with-an-ai-generated-voice https://www.vice.com/en/article/dy7axa/how-i-broke-into-a-ba...
Terretta 3y ago
Some "partners and customers" listed here: https://www.pindrop.com/whos-it-for/banking-finance https://www.pindrop.com/whos-it-for/banking-finance In general, financial institutions (such as the many multi-nationals and regionals that use this) don't want to talk about the specific providers they use, so it can be hard to get a comprehensive view of which are using what. But everyone who is anyone in banking evaluated this provider, for example.

neom 3y ago

HSBC has the option, I have never enabled it even though they continually push me to.

It's actually becoming more common. I'm not sure how many banks have implemented it, but I've called Spectrum about my internet and a "security" feature called Voice ID that lets you verify your identity with your voice was being advertised

wink 3y ago
Wonder if it's "perfect" enough for that or if they'll add some sort of audio fingerprint (like the invisible dots on the printers).

mr337 3y ago

Schwab, and they are pushing it hard.

wiredfool 3y ago
Vanguard too.
parpfish 3y ago
"At Schwab, my voice is my password"
jrockway 3y ago
It seems like all the brokerages got sold hard on this. I have a friend who did customer support for Fidelity and they also pushed the voice ID thing very hard. I think it was to the point they wouldn't help you until you set it up. I have had Schwab accounts for over a decade and called them a couple times, and they didn't bug me about it. Would still prefer WebAuthn to log in, however.
- ensignavenger 3y ago
  Had Fidelity 401k from work I was trying to rollover to a Schwab IRA. Schwab mentioned setting up the voice password thingy, and I declined and had no further problem. Fidelity tried to push it on me before I could talk to anyone. I refused and had to dial 0 several times for it to transfer me to a person. Glad I no longer have a Fidelity account, if Schwab ever tries that BS I'll raise hell with them.
mmh0000 3y ago
Fidelity does it too

thefz 3y ago

Besides, being able to send voice messages to third parties with someone else's voice is a security nightmare.

drcongo 3y ago

American banks. Of course.

albatross13 3y ago

Fidelity does it. I've had to explicitly decline 'voice authorization' multiple times.

ghuntley 3y ago

the australian tax office and various other entities use a vocal print of “in australia my voice identifies me” i wish i was kidding https://amp.theguardian.com/technology/2023/mar/16/voice-system-used-to-verify-identity-by-centrelink-can-be-fooled-by-ai https://amp.theguardian.com/technology/2023/mar/16/voice-sys...

wil421 3y ago
What if you don’t speak English? I guess it wouldn’t really matter but if you were leaning English it might not work with better pronunciation later.
imchillyb 3y ago
‘My voice is my passport please verify me.’ “…You’re right. I can’t kill my friend.” ::turns to goon:: “Kill my friend.”

ljf 3y ago

Pretty sure that gov.uk uses or used voice authentication. Banks certainly do: https://www.vice.com/en/article/dy7axa/how-i-broke-into-a-bank-account-with-an-ai-generated-voice https://www.vice.com/en/article/dy7axa/how-i-broke-into-a-ba...

Terretta 3y ago

Some "partners and customers" listed here: https://www.pindrop.com/whos-it-for/banking-finance https://www.pindrop.com/whos-it-for/banking-finance In general, financial institutions (such as the many multi-nationals and regionals that use this) don't want to talk about the specific providers they use, so it can be hard to get a comprehensive view of which are using what. But everyone who is anyone in banking evaluated this provider, for example.