4 ms·
This is how layers of process accrete around an organization, each to address a previous screwup. Until nothing gets done at all, except fulfilling the require
by markrages 3y ago
This is how layers of process accrete around an organization, each to address a previous screwup. Until nothing gets done at all, except fulfilling the requirements of the process.
There is a tradeoff between frequency and severity of screwups and rate of progress. This tradeoff should be made deliberately; just going from "screwups always bad" will not reach the best balance for the health of the organization.
- jimbokun 3y agoAdding more layers of process is not how you prevent the same kind of screw up from occurring. A better approach is to automate the process in a way that the manual mistake is no longer possible.