Bugs don’t matter until they do. I once worked at a SaaS firm with atrocious reliability- eventually the NPS surveys said that was the top issue. Surprisingly i

Bugs don’t matter until they do. I once worked at a SaaS firm with atrocious reliability- eventually the NPS surveys said that was the top issue. Surprisingly it receded to issue #N when reliability went to “we don’t have a weekly outage”. This was a multibillion dollar SaaS. My two cents is that paper cuts hamper productivity more than anything else. Even if customers don’t care about monthly downtime/small gotchas. The dev team will have to spend time thinking about it and dealing with it. A company with a 2 hour build, and multi day test cycle will naturally have dev productivity near zero.