> even if there are rooms currently empty but have been reserved for customers who have paid higher price, they won't give them to you. In my experience (not v

> even if there are rooms currently empty but have been reserved for customers who have paid higher price, they won't give them to you. In my experience (not very big hotel) - the emphasis was on full occupancy - rooms would only be held (with other guest with booking at the counter) in rare circumstances (eg we knew an incoming flight was delayed and we were certain the other guest would arrive. Even then we might bump the other guest if it meant we had more time to scramble to find an alternative room for the guest that hadn't shown up yet).