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Language is rarely life-or-death, unlike safe operation of a vehicle. I could definitely see conditional automation being a massive boon in, say, a call center,
by OkayPhysicist 4y ago
Language is rarely life-or-death, unlike safe operation of a vehicle. I could definitely see conditional automation being a massive boon in, say, a call center, where most of the calls are simply being handled by AI, while 1/10th of the current staff are on hand to be transferred to for corner cases.
Worst case scenario? Someone's less than thrilled about their call center experience. What else is new?
- marcosdumay 4y agoThe problem is on detecting the corner cases. That's what stops self-driving level 4. Understanding you have a problem seems to be about as hard as solving the problem. But well, if you are talking about call centers, yeah, companies are already using "AIs" that can not understand speech not give out any information. You can put some intelligence there without destroying anything that isn't ruined already. But it's not true that problems don't matter. What is true is that corporations have way too much power. (Maybe it's time to rewatch RoboCop.)