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Heroku has been an absolute dumpster fire. Every time their name comes up I can't help but mention that they deleted my account for inactivity, but have still b

Heroku has been an absolute dumpster fire. Every time their name comes up I can't help but mention that they deleted my account for inactivity, but have still been charging my credit card. No easy way to cancel because... they deleted my account.

djbusby 3y ago
Gotta chargeback and tell the CC company to block. Then file complaint with their states AG.
ranting-moth 3y ago
File a chargeback each time they charge your card. The merchant has to pay the transaction fees both ways and a fee for the chargeback.
- joering2 3y ago
  But don't do it if its Google. I had been charged for g-suite for domain that expired and someone else picked it up (and parked), long story short after 3 months of back-and-forth with "support" I gave up and started with chargebacks. It was 7 of them, each month one for $6, until one sunny day I woke up and my own gmail account, my youtube TV and Google Play on 2 Android devices all got blocked with messages popping up I never seen before. Also my friend - who used my wi-fi plenty when we worked on a project together, got his gmail frozen with equally weird messages with no answer how to appeal or follow up. Just middle finger and good bye. edit: and no, they did not stop charging me for youtube TV. I actually had to get a new card number for my credit card for them to stop.
  - ranting-moth 3y ago
    Yes, chargeback is pretty much a nuclear option. But in his case they'd already closed his account and are not responding, so time for the nukes.
    - SOLAR_FIELDS 3y ago
      Just a heads up, Salesforce owns Heroku, so if OP did this he had better be willing to lose access to anything else Salesforce related. Like Slack or Quip
      - emag 3y ago
        And nothing of any real value would have been lost...
  - netsharc 3y ago
    Geez, interesting heuristics with the WiFi, I guess the fucktards weren't checking SSIDs but noticed his account and yours shared the same IP, although that was in the past as well?
  - LegitShady 3y ago
    That's a good reason to never use Google ever. They did you a favor.
    - deleted 3y ago
      [deleted]
  - bomewish 3y ago
    This seems totally outrageous and retaliatory -- especially for the friend? Can you get some media attention on this? Is this not a violation of some kind of TOS? It seems wildly thuggish. Did your google authenticator also get nailed? Please answer, because if it's "yes" I'm moving to authy IMMEDIATELY.
echelon 3y ago
Netlify did this to me too! I have my startup with them and pay them a hefty bill. I had my personal websites on a second account (that should have been a free plan - one deploy every three years, next to zero traffic), and they deleted them and continue to bill me. I've had multiple customer service interactions asking them to stop billing me and they're nothing short of rude and unhelpful. "We've told you the dozens of steps to take to get us to stop billing you" kind of responses from their top CS head. (Paraphrasing that quote, though I'm sure "we told you" is verbatim). I think I tripped their janky system up when I started scaling one of my personal projects into a startup. I converted my personal account into my business account and moved my personal websites into a new account. This totally botched their system. The thing that gets me is how unhelpful they've been in dealing with the matter. It's not like any of this is my fault. As soon as I get bandwidth to take my startup elsewhere, I'm gone and I'm never looking back. It's amateur hour over at Netlify. They're downright unpleasant to deal with. I'm warning everyone I know to avoid them.
- lloydatkinson 3y ago
  I have been mulling over switching from Netlify to Vercel for a while for my personal site too. Netlify has weird defaults for everything. It caches almost nothing by default. I had to create a Netlify headers file to tell them that actually yes I would like my CSS, JS, and fonts cached. Absolutely absurd I had to do that. Even for font files. Because as we all know, the font files change so often that we should never cache them /s All manner of dumb things like this. Really the only thing keeping me on Netlify is that it has for handling built in. That and fear of changing DNS settings (I use Google domains).
  - tannhaeuser 3y ago
    > fear of changing DNS settings Is that really a thing, with HNers of all people? You just use your registrar's/nameserver operator's web tool to point your DNS name to a new IP. Transferring your DNS to a new registrar might be a bit more involved but is guaranteed to be also possible by domain market regulation. Or maybe it is a problem of cache invalidation and/or lack of control over exact timing of DNS switchover? Or, idk, possibly Google-owned TLDs like .dev require Google Domains as registrar? Or does Google Domains (or GoDaddy or other big registrar) make transferring your domain difficult in a dark pattern way? Doubt it though, if even changing pointed to IPs appears difficult, which however shouldn't be something a registrar would have an interest in making difficult.
ewgoforth 3y ago
Not necessarily easy, but you can dispute it with your credit card company.

djbusby 3y ago

Gotta chargeback and tell the CC company to block. Then file complaint with their states AG.

ranting-moth 3y ago

File a chargeback each time they charge your card. The merchant has to pay the transaction fees both ways and a fee for the chargeback.

joering2 3y ago
But don't do it if its Google. I had been charged for g-suite for domain that expired and someone else picked it up (and parked), long story short after 3 months of back-and-forth with "support" I gave up and started with chargebacks. It was 7 of them, each month one for $6, until one sunny day I woke up and my own gmail account, my youtube TV and Google Play on 2 Android devices all got blocked with messages popping up I never seen before. Also my friend - who used my wi-fi plenty when we worked on a project together, got his gmail frozen with equally weird messages with no answer how to appeal or follow up. Just middle finger and good bye. edit: and no, they did not stop charging me for youtube TV. I actually had to get a new card number for my credit card for them to stop.
- ranting-moth 3y ago
  Yes, chargeback is pretty much a nuclear option. But in his case they'd already closed his account and are not responding, so time for the nukes.
  - SOLAR_FIELDS 3y ago
    Just a heads up, Salesforce owns Heroku, so if OP did this he had better be willing to lose access to anything else Salesforce related. Like Slack or Quip
    - emag 3y ago
      And nothing of any real value would have been lost...
- netsharc 3y ago
  Geez, interesting heuristics with the WiFi, I guess the fucktards weren't checking SSIDs but noticed his account and yours shared the same IP, although that was in the past as well?
- LegitShady 3y ago
  That's a good reason to never use Google ever. They did you a favor.
  - deleted 3y ago
    [deleted]
- bomewish 3y ago
  This seems totally outrageous and retaliatory -- especially for the friend? Can you get some media attention on this? Is this not a violation of some kind of TOS? It seems wildly thuggish. Did your google authenticator also get nailed? Please answer, because if it's "yes" I'm moving to authy IMMEDIATELY.

echelon 3y ago

Netlify did this to me too! I have my startup with them and pay them a hefty bill. I had my personal websites on a second account (that should have been a free plan - one deploy every three years, next to zero traffic), and they deleted them and continue to bill me. I've had multiple customer service interactions asking them to stop billing me and they're nothing short of rude and unhelpful. "We've told you the dozens of steps to take to get us to stop billing you" kind of responses from their top CS head. (Paraphrasing that quote, though I'm sure "we told you" is verbatim). I think I tripped their janky system up when I started scaling one of my personal projects into a startup. I converted my personal account into my business account and moved my personal websites into a new account. This totally botched their system. The thing that gets me is how unhelpful they've been in dealing with the matter. It's not like any of this is my fault. As soon as I get bandwidth to take my startup elsewhere, I'm gone and I'm never looking back. It's amateur hour over at Netlify. They're downright unpleasant to deal with. I'm warning everyone I know to avoid them.

lloydatkinson 3y ago
I have been mulling over switching from Netlify to Vercel for a while for my personal site too. Netlify has weird defaults for everything. It caches almost nothing by default. I had to create a Netlify headers file to tell them that actually yes I would like my CSS, JS, and fonts cached. Absolutely absurd I had to do that. Even for font files. Because as we all know, the font files change so often that we should never cache them /s All manner of dumb things like this. Really the only thing keeping me on Netlify is that it has for handling built in. That and fear of changing DNS settings (I use Google domains).
- tannhaeuser 3y ago
  > fear of changing DNS settings Is that really a thing, with HNers of all people? You just use your registrar's/nameserver operator's web tool to point your DNS name to a new IP. Transferring your DNS to a new registrar might be a bit more involved but is guaranteed to be also possible by domain market regulation. Or maybe it is a problem of cache invalidation and/or lack of control over exact timing of DNS switchover? Or, idk, possibly Google-owned TLDs like .dev require Google Domains as registrar? Or does Google Domains (or GoDaddy or other big registrar) make transferring your domain difficult in a dark pattern way? Doubt it though, if even changing pointed to IPs appears difficult, which however shouldn't be something a registrar would have an interest in making difficult.

ewgoforth 3y ago

Not necessarily easy, but you can dispute it with your credit card company.