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I'm at a credit union for a chunk of my banking. Their tech is bad, but you know what I love? When I call the number on the back of the debit card a human answ

• inferiorhuman 3y ago
  Oh, it's the humans that are the biggest problem. In theory I've got a "password" on my account, in practice I think maybe one or two people have asked for it in the past decade. I went in to buy a couple rolls of quarters the other day… and eventually gave up and got them at Wells Fargo (where I'm not a customer) instead. Let's not get into how monumentally stupid it was of them to ditch NCUA (temporarily). Their tech… well at least they're not using case insensitive passwords anymore. I had a hell of a time trying to figure out which branches were open – their own site buries contact info and instead heavily pushes their 'virtual teller' which is rather useless for getting quarters. Apple Maps is a few (5?) years out of date in terms of branch locations. Yeah, Apple is a third party company but you'd think one of their six hundred odd employees would've submitted a bug report by now. I like the idea of credit unions, but this one just sucks. I keep them around because their own incompetence has granted me a favorable fee schedule.
• oefrha 3y ago
  Hmm, with a reasonably good bank you shouldn’t have had ten problems with your debit card you had to call. With things like bank cards, the best customer service is don’t need customer service.
  • piperswe 3y ago
    The problems probably aren't with the card itself, the phone number for the CU just happens to be printed on the card.
• deleted 3y ago
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