5 ms·
> Cancelling from my end often results in a penalty So…don’t cancel? If the driver bails on a ride, that should hurt their score, not yours. If you need to boo
by cmckn 4y ago
> Cancelling from my end often results in a penalty
So…don’t cancel? If the driver bails on a ride, that should hurt their score, not yours. If you need to book a replacement ride immediately, just use another app.
It’s happened to me a handful of times in the US, I just waited for 10-15 minutes until the heuristics decided the driver wasn’t coming and assigned another one.
Regardless, sounds miserable to deal with regularly. Sorry about that.
- h4ch1 4y agoThere's one other app called Ola, which is horrible, prices fluctuate without notification, they'll autocharge your UPI as they please, customer support is non-existant. Uber is the best bet and usually people don't have the extra 10-15 minutes to spare, since you're already waiting outside and probably have a time-sensitive task to attend to (that's the norm here btw, if you have something urgent you take a cab otherwise public transport since that's more likely to be delayed).
- MichaelZuo 4y agoPeople in India usually don't book Ubers with some leeway in timing? That sounds really odd. What happens if there's unexpected traffic on the way to your time sensitive destination?
- h4ch1 4y agoYou do, but that usually runs out; as I mentioned in the parent, there's an extended foreplay with the Uber driver that sometimes happens, sometimes is resolved quickly, sometimes takes way too long. You can never really plan for it well.
- 1123581321 4y agoSame thing; if you need 15 minutes of leeway and the trip is 30 minutes, you perceive yourself to be short on time 45 minutes before your appointment.
- MichaelZuo 4y agoIf you mean they're uncomfortable with 15 minutes of leeway as in the rider steps in the car 45 min before their desired arrival time, then it seems trivial to just request the Uber further ahead, next time? I understand it's a bit more difficult if the matched driver gets into an interminable argument beforehand.
- jameskraus 4y agoI once decided to wait for a Lyft driver who clearly wanted me to cancel. They eventually came and ferried me to my destination, but after the ride they claimed I damaged their car. I was charged like $100 by Lyft for the “damage”. It took weeks of emailing back and forth before they eventually gave up simply because I was so insistent and reversed the charge, choosing to take the loss. Lesson learned, it wasn’t worth it and I wish I had simply disputed the cancellation charge instead.
- MichaelZuo 4y agoWhy did you need to spend weeks going back and forth? Do Visa and Mastercard have a much higher bar for chargebacks where you live?
- elijaht 4y agothat would likely lead to a ban from Lyft, no?
- MichaelZuo 4y agoMaybe, but considering how determined the parent sounds that hardly seems like a showstopper.
- BossingAround 4y agoDo debit cards let you issue a chargeback? Also, issuing a chargeback would probably get you banned from the whole platform.
- Nextgrid 4y agoDisputes are regulated by the card network's rules and most have generous, consumer-friendly clauses. The credit/debit card distinction is mostly a legal one (in certain countries, credit cards have extra protection regardless of the outcome of a card network dispute), but as far as I know the actual card network rules apply to all types of cards.
- 4y ago
- Nextgrid 4y agoI have seen the cancellation behavior quite frequently in London since the pandemic, so whatever penalty the drivers are getting, it's not enough in practice. Not just on Uber but on all their competition too which is just as terrible. The problem is that as long as the competition is just as bad, it's cheaper for them to let this behavior continue and annoy all riders than actually clamp down on it and risk pissing off drivers for good.