4 ms·

I can't say for Nintendo, they may very well have excellent support, as does Dell, but frequently I feel like the US get much better product support. In Europe

I can't say for Nintendo, they may very well have excellent support, as does Dell, but frequently I feel like the US get much better product support. In Europe the manufactures fight consumer laws and seem to do everything in their power to not offer the warranty that they are legally obligated to. It may just be a case of "The grass is always greener", but it seems like the US have all sorts of excellent return, replace or repair options for electronics. Part of it may also be that it's much easier in the US. One language, easy shipping options (as in they can use the same shipping company for all customers), and the laws are more or less the same for the entire country.

nonethewiser 4y ago
I assume for many things there are operations in the US but not in most European countries.
- aednichols 4y ago
  Might be part of the explanation but I'm surprised every time I see European anecdata online like: > The product wasn't what I wanted but I can't return it to the shop because it is not defective. Maybe the retail environment in the US has developed higher margins that better accommodate returns.
hinkley 4y ago
My impression is that 80’s and 90’s lobbyists were too occupied fighting the EPA to engage the Bureau of Consumer Protection. Maybe the reverse happened in Europe? And now Europe is fixated on the privacy angle of CP.
- mrweasel 4y ago
  We actually do have excellent consumer protection, on paper. The issue is that you frequently have to go to court, which mostly favors the consumers. People just aren't willing to spend years getting their laptop, TV or controller fixed. Apple-Care shouldn't be a thing in the EU, our warranty laws ensure that. In reality, I just want my stuff fixed, not spend three years in a legal battle with Apple.
908B64B197 4y ago
> Part of it may also be that it's much easier in the US. One language, easy shipping options I don't think language has anything to do with. It's the regulatory environment and non-unified markets that makes everything in Europe so complicated. Case point, it's a lot harder to offer physical goods in Canada, with the same profit margins, because of additional regulations & logistics constrains (around cross border shipping). And this is by design; the government want you to create this parallel infrastructure and create local jobs. Same for Europe.

nonethewiser 4y ago

I assume for many things there are operations in the US but not in most European countries.

aednichols 4y ago
Might be part of the explanation but I'm surprised every time I see European anecdata online like: > The product wasn't what I wanted but I can't return it to the shop because it is not defective. Maybe the retail environment in the US has developed higher margins that better accommodate returns.

hinkley 4y ago

My impression is that 80’s and 90’s lobbyists were too occupied fighting the EPA to engage the Bureau of Consumer Protection. Maybe the reverse happened in Europe? And now Europe is fixated on the privacy angle of CP.

mrweasel 4y ago
We actually do have excellent consumer protection, on paper. The issue is that you frequently have to go to court, which mostly favors the consumers. People just aren't willing to spend years getting their laptop, TV or controller fixed. Apple-Care shouldn't be a thing in the EU, our warranty laws ensure that. In reality, I just want my stuff fixed, not spend three years in a legal battle with Apple.

908B64B197 4y ago

> Part of it may also be that it's much easier in the US. One language, easy shipping options I don't think language has anything to do with. It's the regulatory environment and non-unified markets that makes everything in Europe so complicated. Case point, it's a lot harder to offer physical goods in Canada, with the same profit margins, because of additional regulations & logistics constrains (around cross border shipping). And this is by design; the government want you to create this parallel infrastructure and create local jobs. Same for Europe.