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I don't get it. They rebranded and didn't tell partners and customers that it was coming... so you leave the partnership? I'm sure I'm missing something. Is th

I don't get it. They rebranded and didn't tell partners and customers that it was coming... so you leave the partnership? I'm sure I'm missing something. Is the product no longer as great as it used to be? Is the profits/commissions you'd earn no longer as great? Is the support no longer the same?

sarahhatter 15y ago
I never got commission or any sort of profit or pay for being an Assistly partner. I did it because I enjoyed the product, but at this point the company itself can't be trusted to have their customer's best interest in mind. And yes, the product is no longer as great.
- 18pfsmt 15y ago
  By the looks of it (from the perspective of people not involved in the support industry), you appear to have a problem with the company for making a name change, which seems petty (going by the comments here, and my own thoughts after reading your post). If you were to have outlined the product differences before/ after, and why the changes made rendered the product inferior, you would probably have more support. As it stands, to me at least, it looks like you were simply looking for an excuse, and a re-branding simply provided what you thought was an adequate excuse (and the HN community disagrees). I think it is important to keep in mind that Salesforce is a ~$15B company, and sending 20 customers their way probably doesn't constitute a strategic partner to an organization of that size.
- tty0pts 15y ago
  Can you list what parts of the product that are different and worse than it was yesterday? I have been evaluating Assistly for the last 2 weeks for my company and today I hardly noticed any change at all. Actually I kind of prefer the more muted color scheme, the new white space in the open cases and a few other smaller things. These appear to be the biggest change. Perhaps I am not using all the features you use to notice the difference, but the Agent and Admin sections of the site appear identical functionality-wise to me, just slightly different color scheme, visual cues and the new Desk.com logo. I did prefer the old logo though!:) It might be helpful to elaborate on how the functionality or usability has altered today since the rebrand to give others evaluating these types of products more information.
armandososa 15y ago
I don't get it either. There's absolutely no mention about the product's quality, all I can see is whining about not liking changes. I'm not a power user by any means, but today I've been able to do my support shift without any change at all. Even the old *.assistly.com urls work as always, they don't even redirect. The GUI received a facelift but it's hard to say that it's worse than before. And what's all that about Assistly not existing anymore and Desk.com being a new product with hours of existence? I mean, this is not even a consumer product, it is for people who do support for a living. If this girl can't wrap her minds about a product changing their name while still being the same product then I don't want them supporting me. Ever.

sarahhatter 15y ago

I never got commission or any sort of profit or pay for being an Assistly partner. I did it because I enjoyed the product, but at this point the company itself can't be trusted to have their customer's best interest in mind. And yes, the product is no longer as great.

18pfsmt 15y ago
By the looks of it (from the perspective of people not involved in the support industry), you appear to have a problem with the company for making a name change, which seems petty (going by the comments here, and my own thoughts after reading your post). If you were to have outlined the product differences before/ after, and why the changes made rendered the product inferior, you would probably have more support. As it stands, to me at least, it looks like you were simply looking for an excuse, and a re-branding simply provided what you thought was an adequate excuse (and the HN community disagrees). I think it is important to keep in mind that Salesforce is a ~$15B company, and sending 20 customers their way probably doesn't constitute a strategic partner to an organization of that size.
tty0pts 15y ago
Can you list what parts of the product that are different and worse than it was yesterday? I have been evaluating Assistly for the last 2 weeks for my company and today I hardly noticed any change at all. Actually I kind of prefer the more muted color scheme, the new white space in the open cases and a few other smaller things. These appear to be the biggest change. Perhaps I am not using all the features you use to notice the difference, but the Agent and Admin sections of the site appear identical functionality-wise to me, just slightly different color scheme, visual cues and the new Desk.com logo. I did prefer the old logo though!:) It might be helpful to elaborate on how the functionality or usability has altered today since the rebrand to give others evaluating these types of products more information.

armandososa 15y ago

I don't get it either. There's absolutely no mention about the product's quality, all I can see is whining about not liking changes. I'm not a power user by any means, but today I've been able to do my support shift without any change at all. Even the old *.assistly.com urls work as always, they don't even redirect. The GUI received a facelift but it's hard to say that it's worse than before. And what's all that about Assistly not existing anymore and Desk.com being a new product with hours of existence? I mean, this is not even a consumer product, it is for people who do support for a living. If this girl can't wrap her minds about a product changing their name while still being the same product then I don't want them supporting me. Ever.